Debtor Resolution Specialist

2 days ago


Petaling Jaya, Selangor, Malaysia Johnson Controls, Inc. Full time

Job Overview:

We are looking for a highly skilled Debtor Resolution Specialist to join our team at Johnson Controls, Inc. The successful candidate will be responsible for managing cash collection activities across all lines of business for Country in partnership with India Business Centre (IBC) partners.

This role involves escalation management from internal stakeholders and external customers, as well as stakeholder collaboration to drive operational performance maximizing cash collections.

Responsibilities:

  • Manage and resolve debtor disputes in partnership with wider business units.
  • Liaise with business units to ensure accurate responses to customer queries.
  • Track and record due dates and person-in-charge for responding to each query.
  • Recommend process improvements to maximize efficiency and accuracy of existing systems and processes.
  • Assist with reconciling payment schedules from customers, including analysis of the customer's payment schedule vs the claim raised, and communicating this to the customer.
  • Collaborate with internal and external stakeholders, including Region/Branch Managers, Key Accounts, IBC Team, and Clients.
  • Regularly report on Accounts Receivable turnover and status of collection activities.

Requirements:

  • Effective time management and prioritization skills to meet deadlines and work under pressure.
  • Able to manage stressful situations, particularly during month-end activities.
  • Strong communication and interpersonal skills to effectively interact with stakeholders.
  • Ability to handle confidential and sensitive information in a professional manner.
  • Exhibits leadership in problem-solving and is adaptable and flexible.
  • Strong work ethic, integrity, and responsibility.
  • Enthusiasm for change and desire to learn.
  • Demonstrates responsiveness and urgency when dealing with collection issues on key and sensitive customers.


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