Help Desk Coordinator

1 day ago


Petaling Jaya, Selangor, Malaysia Businesslist Full time

About the Position

We are seeking a highly skilled Customer Service Professional to join our team at Businesslist. In this role, you will be responsible for providing exceptional customer service and support via social media channels.

Key Responsibilities

  • Manage customer interactions on various social media platforms, resolving issues promptly and efficiently.
  • Craft engaging responses that showcase the brand's personality and values.
  • Maintain a high level of product knowledge to effectively address customer queries.

Requirements and Qualifications

  • At least 2 years of experience in customer-facing roles, preferably with a focus on social media.
  • Excellent communication and interpersonal skills, with the ability to build rapport with customers.
  • Ability to multitask and prioritize tasks in a fast-paced environment.
  • Familiarity with social media analytics tools and metrics.


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