Senior Claims Coordinator

7 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Generali Group Full time
Senior Claims Coordinator Role

The Generali Group is seeking a highly skilled Senior Claims Coordinator to join our claims operations team. The successful candidate will be responsible for handling incoming emails, attending to first notifications of loss, and providing timely and accurate responses to claims enquiries.

Main Responsibilities:

  • Coordinate claims processing activities, ensuring efficient and effective claims resolution
  • Develop and maintain relationships with stakeholders, including customers and internal teams
  • Identify opportunities for process improvements and implement changes

Complaint Management:

  • Evaluate complaints and escalate them to the relevant Claims Unit Heads when necessary
  • Answer customer calls to provide necessary advice on claims procedures and status

Service Delivery:

  • Ensure compliance with Group policies, guidelines, and relevant laws
  • Implement additional tasks assigned by the unit head within deadlines


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