Senior Accounts Receivable Specialist

4 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia ALICE - HOSPITALITY OPERATIONS PLATFORM Full time
ALICE - HOSPITALITY OPERATIONS PLATFORM

We're committed to empowering the people who power hospitality by providing innovative solutions for hotel companies. Our goal is to offer actionable insights, powerful tools, and valuable visibility to help our clients maximize their profits in a rapidly changing industry.

We believe that starting with people is essential to delivering exceptional results in hospitality. Our valued behaviors reflect this commitment:

  • Starting with People: We build relationships, earn trust, and have fun, all of which are fundamental to delivering great hospitality experiences.
  • Demanding Integrity: We're committed to being trustworthy, ethical, and consistent, whether we're being watched or not.
  • Delighting the Customer: We focus on making sure our customers are satisfied, not just completing processes or hitting metrics.
  • Championing Innovation: We compete by innovating, thinking big and even bigger to solve complex problems.
  • Making it Happen: We show up prepared, care about the details, and follow through to get things done.
About This Opportunity

This is a highly critical role that involves overseeing the entire receivables process to ensure accurate, timely, and compliant invoicing and collections for two of our brands. As the leader of the A/R Ops team, you'll be responsible for driving performance excellence and ensuring adherence to company policies and industry standards.

Main Responsibilities:
  • Leading and managing the A/R Ops team to achieve high levels of performance and engagement.
  • Oversseeing the invoicing and collections process for two brands, ensuring timely and accurate execution.
  • Providing mentorship and training to team members to foster a culture of accountability and continuous improvement.
  • Monitoring team workload and allocating resources effectively to meet deadlines and service level agreements (SLAs).
What We're Looking For

We're looking for someone with:

  • A proven track record of progressive experience in accounts receivable roles at recurring revenue businesses.
  • Prior experience in a supervisory or managerial capacity.
  • The ability to prioritize tasks and manage multiple responsibilities in a fast-paced environment.
  • A commitment to continuous process improvement and operational excellence.


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