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Salesforce Business Solutions Expert
2 weeks ago
At Eastern Book Company, we are seeking a seasoned Salesforce expert to drive business process optimization and lead our team in implementing innovative solutions. As a key member of our organization, you will leverage your expertise to analyze and enhance business processes, ensuring seamless integration and efficient use of Salesforce.
Key Responsibilities:
- Analyze and document detailed business requirements with stakeholders.
- Translate business needs into functional specifications for Salesforce solutions as a liaison between technical teams.
- Configure Salesforce applications, including custom objects, workflows, reports, dashboards, process builders, and validation rules.
- Lead and participate in requirements gathering sessions, user interviews, and workshops to understand business processes and pain points.
- Create detailed process flows, user stories, and acceptance criteria to ensure the development of effective solutions.
- Support the testing phase, including preparing test cases, conducting UAT (User Acceptance Testing), and resolving issues identified during testing.
- Maintain and manage Salesforce user roles, profiles, and security settings.
- Provide ongoing support and training to users to maximize system adoption and efficiency.
- Identify opportunities to improve Salesforce functionality and business processes through automation, customization, and best practices.
- Prepare documentation for all Salesforce solutions, including user manuals and technical specifications.
- Stay up to date with Salesforce releases, new features, and industry best practices to ensure the platform is utilized to its full potential.
