Client Care Representative

4 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Starhub Ltd Full time
Role Summary

The Customer Care Consultant will be responsible for delivering superior customer service to all consumers in StarHub. This includes providing timely and accurate information, support and troubleshooting for all StarHub services via phone calls or emails.

Main Responsibilities
  1. Deliver excellent customer care support for general enquiries, billing and technical issues related to all StarHub consumer services.
  2. Assist customers with their enquiries on StarHub's products and services in a professional and timely manner.
  3. Respond promptly to customer requests via phone calls and emails to ensure customer satisfaction.
  4. Handle escalated queries in an efficient and effective manner.
  5. Provide statistics and information on the nature of customer interactions during call surges or product/customer issues.

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