Customer Support Expert

3 days ago


Petaling Jaya, Selangor, Malaysia Teleperformance Full time

We are seeking a highly skilled Customer Support Expert to join our team at Teleperformance. In this role, you will be responsible for providing timely support to customers through available communication channels (email and chat).

Qualifications
  • Bachelor's Degree or equivalent in any discipline.
  • Must have B2 level English Language proficiency (reading, writing, speaking and aural comprehension).

Work experience:

  • Minimum of 6 months work experience in customer support in any industry.
  • Fresh graduates are welcome with degrees in the following disciplines: English with Communication, English for Professionals, Mass Communication, or any related field.
  • Call centre experience is not a 'must' but would be a distinct advantage.

Required Interpersonal Skills:

  • Must be tech savvy and interested in the customer's products and platform features.
  • Ability to meet sales targets while providing a stellar customer experience.
  • Strong capability of transitioning support calls to solutioning sales opportunities.
  • Proven ability to promote and build extraordinary customer rapport.
  • Multitasking and computer navigation abilities.
  • Ability to take complete ownership of customer issues and provide top tier service while resolving the issue before ending the call.
  • Coachable, learner mindset, ability to take feedback and proactively apply it to improve results.
  • Self-driven to achieve targets and deliver superior service.


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