Mandarin Technical Support Expert

7 days ago


Petaling Jaya, Selangor, Malaysia Agensi Pekerjaan JobScoper Sdn. Bhd. Full time

We are Agensi Pekerjaan JobScoper Sdn. Bhd., a leading recruitment agency providing top talent to various industries. We are currently seeking a highly skilled Mandarin Technical Support Executive to join our team.

Job Description

This role involves providing exceptional customer support to clients via inbound calls, live chat, and email. As a technical expert, you will diagnose and troubleshoot complex issues efficiently, ensuring seamless end-user experience.

Main Responsibilities:

  • Customer Support: Act as the first point of contact for customers, responding to inquiries and resolving issues in a timely manner.
  • Troubleshooting: Utilize technical expertise to diagnose and resolve complex problems, following established procedures and protocols.
  • System Management: Maintain databases, ensure system security, and perform routine maintenance tasks.
  • Feedback Analysis: Analyze customer trends, identify areas for improvement, and provide recommendations for product enhancements.
  • Guidance & Resolution: Offer step-by-step assistance to customers, ensuring effective issue resolution and customer satisfaction.

Requirements:

  • Experience: At least 1 year of customer service experience, preferably in a technical environment.
  • Language Skills: Fluency in Mandarin and English, with a strong emphasis on Mandarin for seamless communication with customers.
  • Learning Ability: Fast learner with excellent problem-solving skills and keen attention to detail.
  • Work Schedule: Rotational shifts, working 5 days a week with 2 days off per week.


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