Customer Service and Quality Assurance Specialist

3 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Changan Thailand Full time

Changan Thailand is seeking an experienced professional to fill the role of After Sales Service Specialist.

Key Responsibilities:
  • Negotiate after-sales service agreements for the Malaysia markets, handle after-sales warranty parts and audits, and organize after-sales service training.
  • Assist general distributors in monitoring and reporting product after-sales quality issues.
  • Coordinate after-sales service claims issues between regional headquarters and general distributors.
Spare Parts Sales and Management:
  • Manage the ordering, execution, and management of after-sales spare parts and accessories for Malaysia.
  • Monitor the inventory turnover ratio of spare parts at general distributors.
Required Skills and Qualifications:
  • Proficient in market analysis, new energy product maintenance, and management skills.
  • Skilled in office tools; experience with Tableau is preferred.
  • Experience in automotive after-sales service management in Malaysia is preferred.
  • Bachelor's degree or above.
  • Language Skills: Proficient in English communication, with strong abilities in Chinese (listening, speaking, reading, and writing) preferred.
  • Work Experience: Minimum of 3 years of relevant experience.


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