Ethereum Community Liaison

5 days ago


Shah Alam, Selangor, Malaysia EtherScan Full time

Etherscan is a leading Blockchain (Ethereum) services company seeking an Operations Associate to join our team.

About the Position

This role involves providing technical support to users worldwide, developing educational materials, and staying current with industry developments.

  • Provide technical assistance to users via various channels, including help desk software and social media.
  • Develop tutorials, guides, and other resources to simplify complex technical concepts.
  • Stay up-to-date with the latest advancements in the Ethereum platform and industry.

Responsibilities include:

  • Responding to user inquiries in a timely and effective manner.
  • Identifying user challenges and explaining how related features can help.
  • Analyzing and reporting bugs with the product.
  • Sharing feature requests and user feedback with the team.
  • Proactively updating off-chain metadata on the website.
  • Contributing to the curation of Ethereum & Etherscan FAQs.
  • Transforming technical information into simple, digestible content.
  • Monitoring social media channels to gauge community pulse and answer Etherscan-related questions.
Requirements

We are looking for an individual with:

  • At least 2 years of experience in a similar role.
  • Bachelor's degree in English, communications, linguistics, or related field.
  • Experience using help desk software and remote support tools.
  • Strong command of English (both written and spoken).
  • Excellent communication and problem-solving skills.


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