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Global Financial Services Solutioner
1 week ago
About the Job
TENTEN PARTNERS PTE. LTD is hiring a Global Financial Services Solutioner to drive the development and implementation of Salesforce CRM solutions and Contact Centre technologies.
Key Accountabilities
- Design and implement Salesforce CRM solutions, with a focus on Marketing Cloud and Leads Management (a plus).
- Drive Genesys omnichannel integration, ensuring seamless communication across multiple channels.
- Leverage data and AI to optimize customer experiences and improve operational efficiency.
- Collaborate with cross-functional teams to ensure alignment of technical solutions with business objectives.
- Ensure integration of Salesforce CRM with other enterprise systems and contact centre technologies.
- Act as the technical lead for solution design, implementation, and optimisation across multiple platforms.
Qualifications
- 8-15 years of experience as a Solution Architect, specializing in Salesforce CRM and Contact Centre technologies.
- Strong expertise in Salesforce CRM, including Marketing Cloud and Leads Management (a plus).
- Experience in Genesys omnichannel integration and Contact Centre technologies.
- Demonstrable track record leveraging data and AI to enhance customer experiences and operational efficiency.
- Expertise in solution design, systems architecture, and integration of CRM and Contact Centre solutions.
- Ability to work with business and technical teams to ensure effective solution delivery.
- Certifications in Salesforce, Genesys, or related architecture methodologies are a plus.
- Experience in Financial Services or MNC environments is a plus.
What We Offer
A competitive salary and comprehensive benefits package, including health insurance, flexible working options, and opportunities for learning and development.