Cloud Services Professional

6 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Guidewire Software Full time

We are seeking a highly skilled and experienced Technical Support Engineer to join our team at Guidewire Software. As an Application Support Engineer II, you will be responsible for providing technical support to our customers and ensuring they receive the highest level of service possible.

The ideal candidate will have a strong understanding of cloud applications and infrastructure, as well as experience with commercial customer incident tracking systems like Salesforce.com. In addition, the ability to read, analyze, and interpret diagnostic artifacts is essential.

  • Develop and maintain deep expertise in Guidewire's suite of products
  • Troubleshoot and resolve incoming support cases
  • Communicate with customers to ensure timely and accurate updates on the status of their support requests


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