Executive Banquet Manager

5 days ago

Kuala Lumpur, Kuala Lumpur, Malaysia ESR Group Full time
About ESR Group

ESR Group Kuala Lumpur City, Federal Territory of Kuala Lumpur, Malaysia is a renowned international venue and the World's Leading Meetings & Conference Centre by the World Travel Awards. We host over 20,000 events annually, offering 42,000 square metres of MICE space, including 36 meeting rooms, 12,000 square metres of exhibition space, and two auditoriums with a total capacity of 6,850 seats.

We deliver a seamless, customizable event experience, truly embodying 'The Preferred Place To Meet'. Our prime location, flexible spaces, award-winning F&B, advanced technology, and professional service make us the go-to destination for events within the Meetings, Incentives, Conferences, and Exhibitions (MICE) industry.

The Role

The Assistant Banquet Manager at ESR Group plays a vital role in supporting the planning, coordination, and execution of banquet and catering services for events. You will assist the Banquet Manager in overseeing daily operations, managing event logistics, and ensuring that high-quality service is delivered during events.

Your Responsibilities Will Include:

  • Event Coordination & Execution:
    • Work with the sales manager in planning and overseeing banquet and catering operations for events.
    • Ensure the proper banquet setup according to the event requirements, including seating arrangements, audio-visual needs, and food and beverage services.
    • Coordinate with kitchen and service staff to ensure timely food preparation and delivery.
    • Supervise banquet staff during events to ensure exceptional service and adherence to our standards.
  • Staff Management:
    • Assist in scheduling and managing banquet staff, including wait staff, captains, and bartenders.
    • Provide training and guidance to new employees and ensure that all staff are well-prepared for events.
    • Monitor staff performance and address any service issues that arise during events.
  • Client Relations:
    • Act as a liaison between clients and the banquet team to ensure that all event details are executed to the client's satisfaction.
    • Address client requests, concerns, and feedback during events to ensure a smooth and positive experience.
    • Conduct post-event follow-ups to gather client feedback and ensure client satisfaction.
  • Quality Control & Standards:
    • Ensure that all banquet and catering operations meet our high-quality standards, from food presentation to customer service.
    • Monitor event spaces for cleanliness, safety, and adherence to health and safety regulations.
    • Implement corrective measures when necessary to address any issues with service or event execution.
  • Logistics & Inventory Management:
    • Assist in managing inventory levels for banquet supplies.
    • Coordinate with vendors for the timely delivery of supplies and services for events.
    • Ensure proper storage, maintenance, and upkeep of all banquet and catering equipment.

Requirements

We seek a highly skilled and experienced individual with a strong background in banquet or events management. The ideal candidate should possess:

  • Diploma or Degree in Hospitality, Hotel Management, or a related field.
  • Minimum 3-5 years of experience in banquet or events management, preferably within the MICE or hospitality industry.
  • Strong proficiency in speaking Mandarin Chinese.
  • Strong leadership and staff management abilities.
  • Excellent communication and customer service skills.
  • Ability to handle high-pressure situations and problem-solve on the spot.
  • Knowledge of banquet setup procedures, food and beverage service, and event coordination.
  • Proficiency in Microsoft Office and event management software.
  • Individuals who find joy in making our customers happy.
  • Team players who love working with others and are not afraid to take ownership of their actions.
  • Proactive individuals who are eager to pitch in and support across various functions, demonstrating a willingness to collaborate and contribute.
  • A sense of humor and a smile are essential.

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