Banquet Operations Coordinator

3 days ago

Kuala Lumpur, Kuala Lumpur, Malaysia ESR Group Full time
About Us

We are Suntec Singapore Convention and Exhibition Centre, Asia's top international venue and the World's Leading Meetings & Conference Centre by the World Travel Awards. We host over 20,000 events annually, offering 42,000 square metres of MICE space, including 36 meeting rooms, 12,000 square metres of exhibition space, and two auditoriums with a total capacity of 6,850 seats.

We deliver a seamless, customizable event experience, truly embodying 'The Preferred Place To Meet'. Our prime location, flexible spaces, award-winning F&B, advanced technology, and professional service make us the go-to destination for events within the Meetings, Incentives, Conferences, and Exhibitions (MICE) industry.

The Role

The Assistant Banquet Manager plays a vital role in supporting the planning, coordination, and execution of banquet and catering services for events. This includes overseeing daily operations, managing event logistics, and ensuring high-quality service is delivered during events.

Your Key Responsibilities:

  • Event Coordination & Execution:
    • Collaborate with the sales manager in planning and overseeing banquet and catering operations for events.
    • Evaluate and ensure the proper banquet setup according to the event requirements, including seating arrangements, audio-visual needs, and food and beverage services.
    • Effectively coordinate with kitchen and service staff to ensure timely food preparation and delivery.
    • Oversee banquet staff during events to guarantee exceptional service and compliance with our standards.
  • Staff Management:
    • Support in scheduling and managing banquet staff, including wait staff, captains, and bartenders.
    • Deliver training and guidance to new employees and ensure all staff are well-prepared for events.
    • Maintain staff performance and address any service issues that arise during events.
  • Client Relations:
    • Serve as a liaison between clients and the banquet team to ensure all event details are executed to the client's satisfaction.
    • Respond to client requests, concerns, and feedback during events to guarantee a smooth and positive experience.
    • Conduct post-event follow-ups to gather client feedback and ensure client satisfaction.
  • Quality Control & Standards:
    • Guarantee all banquet and catering operations meet our high-quality standards, from food presentation to customer service.
    • Maintain event spaces for cleanliness, safety, and adherence to health and safety regulations.
    • Implement corrective measures when necessary to address any issues with service or event execution.
  • Logistics & Inventory Management:
    • Support in managing inventory levels for banquet supplies.
    • Cultivate relationships with vendors for the timely delivery of supplies and services for events.
    • Ensure proper storage, maintenance, and upkeep of all banquet and catering equipment.

Requirements

We seek a seasoned professional with extensive experience in banquet or events management. Ideal candidates should have:

  • Degree in Hospitality, Hotel Management, or a related field.
  • At least 3-5 years of experience in banquet or events management, preferably within the MICE or hospitality industry.
  • Strong proficiency in speaking Mandarin Chinese.
  • Outstanding leadership and staff management abilities.
  • Excellent communication and customer service skills.
  • Capacity to handle high-pressure situations and resolve problems efficiently.
  • Comprehensive knowledge of banquet setup procedures, food and beverage service, and event coordination.
  • Proficiency in Microsoft Office and event management software.
  • A proven track record of delivering exceptional results and exceeding expectations.

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