Loyalty Program Trainer

5 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Ocard Rewards & Loyalty (M) Sdn Bhd Full time

Job Summary

We are looking for a talented Loyalty Program Trainer to join our team at Ocard Rewards & Loyalty (M) Sdn Bhd. The successful candidate will deliver ongoing training and support to ensure merchants are up-to-date with program updates and best practices.

Main Responsibilities
  1. Develop and implement comprehensive training programs for merchants on customer registration, redemption processes, and loyalty program management.
  2. Deliver hands-on guidance to merchants on using the Ocard platform, resolving technical issues, and improving customer engagement.
  3. Collaborate with the marketing team to gather feedback from merchants and identify opportunities for program enhancement.
Qualifications
  • Diploma or Bachelor's degree in Business, Marketing, Communication, or a related field.
  • Proven experience in training and development roles.
  • Excellent communication and interpersonal skills.


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