Banking Service Excellence Specialist
2 weeks ago
We are looking for a highly motivated individual to fill the position of Banking Service Excellence Specialist. As a key member of our team, you will be responsible for delivering exceptional customer service and ensuring that our customers' banking needs are met with professionalism and efficiency.
About the Role:
- In this role, you will be responsible for managing client service satisfaction-related aspects and providing support and resolution for customer concerns.
- You will also take ownership of customer issues from inquiry to complaint and follow through to resolution.
- This role requires strong communication and interpersonal skills, as well as the ability to work effectively in a fast-paced environment.
Key Responsibilities:
- Maintain quality service by enforcing quality and customer service standards.
- Analyze and resolve quality and customer service problems.
- Recommend system improvements to enhance customer experience.
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Banking Credit Specialist
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Service Excellence Specialist
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Financial Planning Specialist
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Investment Banking Associate
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Corporate Banking Lead
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Service Excellence Specialist
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Kuala Lumpur, Kuala Lumpur, Malaysia OPUS IT Services Full timeAbout the RoleThe Service Excellence Specialist will be responsible for delivering high service quality standards in the call centre at OPUS IT Services.Key Responsibilities:* Establish and maintain service quality standards.* Ensure team members have complete understanding of process and procedures through regular meetings.* Provide preliminary findings and...
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Banking Law Specialist
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