Banking Service Excellence Specialist

2 weeks ago


Kuala Lumpur, Kuala Lumpur, Malaysia Hong Leong Bank Full time

We are looking for a highly motivated individual to fill the position of Banking Service Excellence Specialist. As a key member of our team, you will be responsible for delivering exceptional customer service and ensuring that our customers' banking needs are met with professionalism and efficiency.

About the Role:

  • In this role, you will be responsible for managing client service satisfaction-related aspects and providing support and resolution for customer concerns.
  • You will also take ownership of customer issues from inquiry to complaint and follow through to resolution.
  • This role requires strong communication and interpersonal skills, as well as the ability to work effectively in a fast-paced environment.

Key Responsibilities:

  • Maintain quality service by enforcing quality and customer service standards.
  • Analyze and resolve quality and customer service problems.
  • Recommend system improvements to enhance customer experience.


  • Kuala Lumpur, Kuala Lumpur, Malaysia OCBC Full time

    Banking Services ConsultantWe are seeking a Banking Services Consultant to join our Commercial Banking team at OCBC. In this role, you will consult with customers to understand their banking needs and provide recommendations on how to optimize their banking services.You will be responsible for analyzing customer data to identify areas for improvement and...


  • Kuala Lumpur, Kuala Lumpur, Malaysia RHB Banking Group Full time

    About UsRHB Banking Group is one of the largest banks in the region, with a long history of delivering high-quality financial services to our customers. Our research team plays a critical role in supporting our business growth by providing independent and unbiased research and analysis.Your RoleWe are seeking a talented individual to fill the position of...


  • Kuala Lumpur, Kuala Lumpur, Malaysia OCBC Bank Full time

    Job Overview:We are seeking a skilled Operational Excellence Specialist to join our team at OCBC Bank. The ideal candidate will be responsible for developing and implementing quality strategies, improving processes, and driving service excellence across the organization.Key Responsibilities:Develop and implement comprehensive quality frameworks to drive...


  • Kuala Lumpur, Kuala Lumpur, Malaysia OCBC Bank Full time

    Business Development OpportunityThe Banking Solutions Specialist role at OCBC Bank offers a unique chance to develop your career in commercial banking. You will be responsible for delivering innovative banking solutions to customers and driving business growth.Main ObjectivesDesign and implement customized banking solutions to meet customer needs.Analyze...


  • Kuala Lumpur, Kuala Lumpur, Malaysia RHB Banking Group Full time

    Role OverviewRHB Banking Group invites applications for a Senior Credit Manager position.Main ResponsibilitiesReview and assess credit applications to ensure high-quality asset booking.Analyze customer data to gauge credit risk.Keep abreast of industry developments and alert management to potential issues.Facilitate customer satisfaction through joint site...


  • Kuala Lumpur, Kuala Lumpur, Malaysia AEON Credit Service (M) Bhd Full time

    AEON Credit Service (M) Bhd Executive/Senior Executive NPL & Recovery OperationsWe are seeking an experienced Executive/Senior Executive to lead our Non-Performing Loan (NPL) and Recovery Operations. The ideal candidate will have a strong background in credit risk management, with a focus on process improvement and operational excellence.Key...


  • Kuala Lumpur, Kuala Lumpur, Malaysia RHB Banking Group Full time

    We are looking for a skilled Process Optimisation Specialist to join our RHB Banking Group team. In this role, you will be responsible for conducting thorough process assessments, identifying areas for improvement, and implementing sustainable process enhancements.Your key strengths will include strong analytical skills, excellent problem-solving abilities,...


  • Kuala Lumpur, Kuala Lumpur, Malaysia RHB Banking Group Full time

    About the OpportunityWe are seeking a talented professional to join our Corporate Finance team at RHB Investment Banking. This role offers the chance to work on a wide range of corporate finance transactions, including M&A, equity and debt capital markets, and advisory services.Key Accountabilities:Collaborate with senior bankers and clients on financial...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Standard Chartered Full time

    About the PositionWe're looking for a skilled Corporate Banking Specialist to join our team. As a Standard Chartered Employee Banking Relationship Manager, you'll focus on expanding our existing payroll and employee banking base.Main ResponsibilitiesClient Relationships: Cultivate and nurture strong relationships with corporate clients to increase Payroll /...


  • Kuala Lumpur, Kuala Lumpur, Malaysia AFFIN Group Full time

    Corporate Banking Relationship SpecialistAFFIN Group is looking for a highly skilled Relationship Specialist to join our Corporate Banking team. The ideal candidate will have a strong background in relationship management and a passion for driving business growth.The Relationship Specialist will work closely with the Head of Department to develop and execute...


  • Kuala Lumpur, Kuala Lumpur, Malaysia StashAway Full time

    Operational Excellence Specialist:We are seeking an experienced Operational Excellence Specialist to lead our banking operations team. The successful candidate will have a proven track record of delivering operational excellence and driving process improvements.About the Role:Lead and manage a small team responsible for banking operations, ensuring high...


  • Kuala Lumpur, Kuala Lumpur, Malaysia OCBC Bank Full time

    About the RoleWe are seeking an exceptional individual to join our Operations and Technology division as a Quality & Service Officer. As a key member of the team, you will play a vital role in driving operational excellence and service quality. The successful candidate will have excellent communication and interpersonal skills, with the ability to...


  • Kuala Lumpur, Kuala Lumpur, Malaysia RHB Banking Group Full time

    **Career Opportunity:**We are seeking a Financial Planning Specialist to join our team at RHB Banking Group. The successful candidate will be responsible for analyzing financial data, developing forecasts, and providing strategic recommendations to senior management.The ideal candidate will have strong analytical and problem-solving skills, with the ability...


  • Kuala Lumpur, Kuala Lumpur, Malaysia RHB Banking Group Full time

    About the RoleWe are seeking an experienced professional to join our Corporate Finance team at RHB Investment Banking. This role involves supporting corporate finance transactions, including M&A, equity and debt capital markets, and advisory services.Job Description:Support senior bankers and clients on financial analysis, valuation modeling, due diligence,...


  • Kuala Lumpur, Kuala Lumpur, Malaysia RHB Banking Group Full time

    At RHB Banking Group, we are seeking a seasoned professional to fill the role of CORPORATE BANKING LEAD. As a key member of our team, you will be responsible for managing a portfolio of high-value clients across various sectors.About the RoleThis is an exceptional opportunity for a skilled banking professional to join our team and drive business growth...


  • Kuala Lumpur, Kuala Lumpur, Malaysia OPUS IT Services Full time

    About the RoleThe Service Excellence Specialist will be responsible for delivering high service quality standards in the call centre at OPUS IT Services.Key Responsibilities:* Establish and maintain service quality standards.* Ensure team members have complete understanding of process and procedures through regular meetings.* Provide preliminary findings and...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Malaysianbar Full time

    Banking Law Specialist Job Description:We are seeking a skilled Banking Law Specialist to join our team in Malaysianbar. The successful candidate will be responsible for providing expert advice on banking law matters and will work closely with our team to identify solutions to complex legal issues.Key Responsibilities:Provide expert advice on banking law...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Prudential Hong Kong Limited Full time

    Job OverviewWe are seeking a talented Customer Service Excellence Specialist to join our team in Kuala Lumpur. As a key member of our Contact Centre, you will be responsible for delivering world-class customer service via telephone.The ideal candidate will have excellent communication and problem-solving skills, with the ability to manage customer...


  • Kuala Lumpur, Kuala Lumpur, Malaysia OCBC Full time

    As a Banking Customer Support Specialist at OCBC, you will play a vital role in ensuring that customers receive excellent service and support. Your primary responsibility will be to handle customer inquiries and resolve any issues they may have.Responsibilities:Respond to customer inquiries via phone, email, or chat.Resolve customer complaints in a fair and...


  • Kuala Lumpur, Kuala Lumpur, Malaysia RHB Banking Group Full time

    Primary ObjectivesTo maintain close relationships with existing customers in order to increase wallet share of customers and to maximize business opportunities.Provide sound advisory on wealth management and financial planning.Manage customer expectations and provide excellent service at all times.Key ResponsibilitiesCreate relationship management of...