Customer Experience Specialist

Join Our TeamZUS Coffee is committed to delivering exceptional customer experiences. We are seeking a talented Marketing Operations Specialist to join our team and contribute to our mission.Main ResponsibilitiesDevelop and implement personalized marketing campaigns using CRM tools such as HubSpot, Microsoft Dynamics 365, and Salesforce.Collaborate with...

Job OverviewThis role is for a Customer Experience Quality Assurance Specialist to monitor, analyze data, improve customer service quality, and drive workflow efficiencies. The ideal candidate will be proficient in both Chinese Mandarin and English.Key ResponsibilitiesRegularly monitor performance and compliance to company standards and policies by...

ZUS Coffee is seeking a highly skilled Senior Specialist, Customer Happiness to join our team. In this role, you will be responsible for handling complex customer inquiries and escalations with professionalism and efficiency.Key ResponsibilitiesCustomer Issue Resolution: Handle complex customer issues in a timely and effective manner.Team Guidance: Provide...

About the CompanyZUS Coffee values innovative and results-driven individuals to join our team as a Marketing Operations Specialist.Key ResponsibilitiesDesign and execute CRM strategies to drive business growth.Manage daily operations on dedicated CDP platforms.Utilize CDP capabilities to personalize customer experiences.Analyze key metrics and provide...

As a Customer Experience Specialist at AM Sales & Marketing Sdn Bhd, you will play a vital role in delivering exceptional service to our clients. The ideal candidate will possess excellent communication skills, both verbal and written, as well as strong problem-solving abilities with a customer-focused mindset.ResponsibilitiesRespond to customer inquiries...

Job DescriptionThe Customer Experience Associate IV role is a key position in our organization, responsible for overseeing the daily operations of our team. This includes working closely with the Senior Leadership Team, WFM, Training Team, QA Team, and client to ensure seamless execution of tasks.The ideal candidate will have excellent communication and...

Job OverviewWe are seeking a highly skilled CUSTOMER EXPERIENCE MANAGER to join our team at ZUS Coffee. As a key member of our Customer Happiness team, you will be responsible for delivering exceptional customer service and ensuring that our customers have an outstanding experience with our brand.The ideal candidate will have a proven track record in...

OverviewThe Customer Success Specialist plays a vital role in delivering exceptional customer experiences, responding to requests and managing concerns with professionalism and courtesy. ResponsibilitiesEducate clients on self-service options and automated banking channels.Conduct call backs for transaction confirmations and solicit supporting documents when...

About the RoleWe are seeking a Customer Service Specialist to provide premium services to our prestigious clients.The ideal candidate will have a mindset of continuous improvement and change, demonstrating curiosity, collaboration, and the ability to deal with ambiguity in a start-up environment.Act as the primary contact for international and domestic...

Maxis Malaysia is a leading converged solutions company seeking an Operations Director - Customer Experience to manage our Contact Centre operations.Responsibilities:Manage inbound teams of the Contact Centre to meet Service Level objectives, ensuring customers' enquiries and complaints are attended to promptly.Lead the development and implementation of...

About BjakWe are a leading provider of financial services in ASEAN, headquartered in Malaysia. Our platform, Bjak.my, offers millions of users the best insurance policies with high coverage and value.Our team is passionate about creating innovative products that simplify complex regulations and environments. We seek a Customer Experience Executive to join...

Job DescriptionThe ideal candidate will have experience in order management/process requests/customer service and has a background in telco operations.Responsibilities include:Coordinating and processing New Mobile Applications, SIM Activation, Line Transfer, Port In, Activation of Value-Added Services (VASes), Re-contracting, etc. for Business segment...

About the RoleThis is an exciting opportunity to join HLA as a Retail Assistant. You will play a vital role in creating a positive in-store experience for our customers.Key ResponsibilitiesIn-Store Experience: Focus on delivering outstanding customer service, addressing queries, and resolving issues promptly.Product Expertise: Develop in-depth knowledge of...

Job OverviewZUS Coffee is committed to delivering exceptional customer experiences. We're seeking a highly skilled Senior Specialist, Customer Happiness to lead our support team and drive service excellence.Key ResponsibilitiesComplex Issue Resolution: Handle intricate customer inquiries and escalations with professionalism and efficiency.Team Guidance:...

We are looking for a motivated Service Crew to join our team at BERRY'S CAKE HOUSE SDN BHD. As a key member of our sales team, you will be responsible for delivering exceptional customer service and achieving sales targets.Job DescriptionProcess cash and e-wallet payments efficiently.Respond to customer inquiries and provide good customer...

Why Choose Us?At ZUS Coffee, we believe in creating long-term relationships with our customers and employees. Our commitment to excellence and customer satisfaction has earned us a reputation as a trusted and reliable partner. Join our team and be part of a forward-thinking organization that values your contributions and supports your career aspirations.

About the Role:We are seeking an Inbound Sales Representative to join our team. As a key member, you will be responsible for handling customer inquiries, resolving issues, and driving sales growth.Key Responsibilities:Handle inbound calls and provide timely responses.Analyze client needs and offer tailored solutions.Collaborate with cross-functional teams to...

About the OpportunityWe are looking for a highly skilled Client Growth Specialist to join our team. As a Client Growth Specialist, you will be responsible for leading our sales efforts, identifying new business opportunities, and developing strong relationships with customers.About Our Team:Our team at ASSA ABLOY is passionate about making spaces safer, more...

Aigens Technology Limited is a market leader in F&B and Hospitality technology, empowering brands across the Asia Pacific with innovative solutions that transform customer experiences and maximize operational efficiency.We are seeking an exceptional individual to join our team as a Customer Service Specialist. This role will involve providing excellent...

Job OverviewWe are looking for a highly motivated and experienced Service Excellence Specialist to join our team. In this role, you will be responsible for leading the implementation of best practices and tools for End User Support.You will work closely with Local Process Manager (Incident, Change, Request) BIS APAC, Global Operations team, and various...