Key Account Strategist

12 hours ago


Shah Alam, Selangor, Malaysia DHL Supply Chain Full time

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DHL Supply Chain is a leading player in the logistics industry, offering a range of career opportunities for individuals who share our passion for delivering exceptional customer experiences. As a Key Account Manager (KAM), you will have the chance to work with high-profile clients and contribute to driving growth and success.

About the Role

The successful candidate will be responsible for building and maintaining strong relationships with key account stakeholders. They will work closely with clients to understand their business needs and goals, and propose tailored solutions to drive mutual growth and success.

Main Responsibilities

  1. Liaising with Clients

The KAM will serve as the main liaison between our company and key account stakeholders, ensuring effective communication and strong, trusted relationships. This will involve developing and executing strategies that align with client needs, and identifying business opportunities and solving client challenges.

Developing Strategic Plans

The KAM will work collaboratively with clients to understand their business needs and goals, and propose tailored solutions to drive mutual growth and success. This may involve analyzing sales data and preparing accurate sales forecasts.

Fostering Client Relationships

The KAM will develop and nurture a trusted advisory relationship with key accounts, customer stakeholders, and internal partners. This will enable them to identify new business opportunities and address client concerns or issues promptly and effectively.

Working Cross-Functionally

The KAM will work cross-functionally with internal teams to ensure the seamless delivery of products and services that meet client needs and expectations.

Qualifications

  • Bachelor's degree in Business or a related field, or equivalent work experience.
  • Minimum of 5 years of relevant work experience in account management, sales, or business development, preferably in the logistics industry.
  • Strong written and verbal communication skills.
  • Proven ability to build and maintain client relationships.
  • Ability to analyze sales data and prepare accurate sales forecasts.
  • Strong negotiation skills and the ability to influence stakeholders at all levels.


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