Digital Experience Specialist

6 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia U Mobile Sdn Bhd Full time

Transforming U Mobile's digital landscape is an exciting opportunity for a skilled professional to join our team as a Digital Experience Specialist. As part of our Digital Experience & Marketing team, you will play a vital role in enhancing owned platforms' performance.

This role requires a self-motivated individual with analytical skills and experience working in marketing or web/app agencies. A thorough understanding of content management systems (CMS) and technology infrastructures using CSS, Firewalls, Web Proxy, and Security Audits is essential.

The successful candidate will be responsible for managing the E-Commerce Platform by discovering and exploring the latest trends; recommending and implementing changes that lead to improvement of the platform. They will also develop e-commerce solutions by formulating objectives and requirements with inputs from subject-matter experts.

  • Main Responsibilities:
  • Management of E-Commerce Platform:
    • Enhance e-commerce platform by discovering and exploring the latest trends; recommend and implement changes that lead to improvement of the platform.
    • Develop e-commerce solutions by formulating objectives and requirements with inputs from subject-matter experts, leading the exploration, evaluation, and design of technical solutions.
    • Modify and improve the digital consumer journey (UX/UI) as necessary.
    • Manage and monitor project activities to ensure development is in line with business objectives.
    • Conduct adequate testing before and after deployment of a service on our digital platforms.
  • Handle E-Commerce Operations:
    • Work with relevant departments to set up new devices or plans on the e-commerce platform that is in line with GTM strategy.
    • Generate sales reports daily for order processing.
    • Ensure the fulfillment of customer's orders with delivery partners aligned to our SLA.
    • Analyze sales reports to identify potential fraudulent orders.
    • Assist Customer Service to troubleshoot e-commerce orders regularly.
    • Monitor stock inventory and request stock-in when required.
  • Internal and External Parties Management:
    • Liaison with respective stakeholders and agencies to ensure campaigns are launched in a timely manner.
    • Collaborate with all staff and management to ensure owned platform content is aligned with business strategy and meets the organization's standards.
    • Multiple platform management skills and ability to practice constant communication with internal and external parties in the business to troubleshoot, develop, set up, and deploy their content - ensuring there is a clear establishment of what can be created within that timeframe.

About You

  • A degree in any discipline, major in Computer Science, Computing, or Web management would be an advantage.
  • Experience working in a marketing or web/app agency with functional knowledge; experience using AEM CMS and basic coding experience will be a bonus.
  • Able to multi-task and possess good interpersonal skills.
  • Good at handling time-sensitive projects independently and working within tight timelines.
  • Must be fluent in written and spoken English or Bahasa Malaysia.
  • Discipline in execution and follow-up of campaigns to achieve desired results.


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