System Integration Specialist

2 weeks ago

Klang, Selangor, Malaysia TITAN System Integration Full time
About the Role

We are seeking a highly skilled System Engineer to join our team at TITAN System Integration. As a key member of our business expansion team, you will be responsible for planning, executing, and implementing systems and technologies to provide best-in-class technical support to our customers.

Key Responsibilities
  • Leadership and Management
    • Lead and manage assignments within varying levels of customer expectations and management to provide solutions in a timely manner.
    • Conduct and coordinate with customers on routine system preventative maintenance.
  • Technical Support and Troubleshooting
    • Provide technical support and troubleshooting consultations.
    • Monitor, review, analyze feedback and take appropriate solution actions.
  • Project Planning and Execution
    • Assist in project planning, execution, and implementation to ensure smooth project execution.
    • Monitor and test system performance for potential bottlenecks, identify possible solutions, and work with developers to implement those fixes.
  • Investigation and Resolution
    • Provide investigation, diagnostic testing, and resolution of systems in a timely manner.
    • Prioritize technical issues for immediate corrective actions, communicate with pertinent parties, and complete individual and on-site team assignments within time expectations.
  • Documentation and Maintenance
    • Recommend changes to existing products or services to enhance the delivery of services.
    • Prepare and ensure proper documentation for delivery of services.
    • Conduct regular reviews on network performance according to standard policy and workflow to plan & schedule preventive/corrective maintenance on network platforms to ensure platform SLA is met.
  • Upgrade and Maintenance
    • Plan and execute maintenance work in scheduled times to implement changes on network infrastructure during non-office hours as needed.
    • Perform upgrades, patches, and tuning to maintain and improve platform performance.
Requirements
  • Technical Skills
    • Strong installation, configuration, and troubleshooting skills on WinTel and Linux-based environments.
    • Good in virtualization and containerization (e.g., VMware, Virtual Box).
    • Strong hands-on experience in implementing software networking and security projects or experience working in a system integration environment.
    • Able to use, configure, and install network hardware, namely switches, routers, and access points.
  • Personal Qualities
    • Self-motivated, can work independently, and willing to take on challenges.
    • Strong analytical and problem-solving skills.
  • Education and Experience
    • Possess at least a Diploma/ Degree in Information Technology, Computer Science, Computer Engineering, or equivalent.
    • Minimum 2 years related working experience as a System Engineer.
    • Good command of both English and Bahasa Malaysia.

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