Site Operations Coordinator
6 days ago
About Our Team
We are shaping the future of real estate for a better world by combining world-class services, advisory, and technology for our clients.
We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers, and find a place where they belong.
Job Summary
This role is responsible for overseeing the delivery of facilities management services, ensuring contractual obligations are met, and managing communication channels between the Employer and JLL team.
Duties and Responsibilities
Service Delivery
- Oversee contracts and evaluate performance of sub-contractors on site
- Coordinate and manage client's administrative issues regarding FM
- Manage communication channels between the Employer and JLL team
- Review and report against agreed SLA and KPIs
- Liaise regularly with the Employer's nominated representative on various issues and programs
- Ensure the Employer's and JLL's processes and templates are aligned and comply with local statutory laws
- Monitor critical path activities and ensure timely escalation
- Drive quality and consistency within the facility
- Identify and implement initiatives towards cost and energy savings, work improvements, process sustainability etc
- Develop and implement strategies, policies, procedures, and systems for service delivery
- Ensure these are fair, open, accountable, and transparent
- Maintain information and financial systems to ensure accuracy, accountability, and client's reporting needs are met
- Ensure adequate and competent resources (Staff, budget, time, skills, knowledge, and experience) are deployed to ensure delivery of services meets objectives and KPIs
- Put in place service benchmarks to measure performance against best practices to ensure continuous management improvement
- Continuously seek operational excellence to achieve efficiency, low cost, and quality services
- Maintain a minimum level of service standards and satisfactory service rating as per requirement in client's Health, Environmental, and Safety Management
- Ensure compliance with client's policies, procedures, and strategies
- Manage the smooth delivery service for Call centre management
- Lead quarterly business review (QBR) and annual review with the Employer nominated representative
- Measure our progress against process implementation, HR Turnover, added value initiatives, tracking relationship communications, and issue resolutions
- Ensure process and quality consistency
Team Management
- Responsible for the management of the onsite team e.g. recruitment, performance assessment etc
- Actively manage the professional development of all direct reports
- Prepare and implement a Succession plan for the account
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