Software Renewals Coordinator
2 days ago
We are seeking a highly motivated and experienced Software Renewals Specialist to join our team.
The ideal candidate will have a proven track record of leading software services contract renewals, meeting or exceeding renewal targets. Strong understanding of renewal processes, negotiation techniques, and customer relationship management is essential.
- Responsibilities:
- Drive renewals of services through phone and email interactions with customers.
- Improve renewal sales strategy to boost customer interactions.
- Respond to inbound requests in a timely manner.
- Find opportunities for sales expansion (Multi-year renewal, VLA).
- Document activities (SFDC, Oracle) and collaborate with sales teams.
- Provide constructive feedback on areas for improvement.
- Drive and ensure Multi-Seat agreement renewals to maintain and grow our Software Services agreements pipeline.
- Ensure end-to-end process (orders/quotes & contract management) has consistent quality and accuracy using NI Systems supporting our internal and external customers.
- Collaborate and work as a trusted advisor for collaborators, providing support and adding customer value in important revenue generation conversations with customers.
- Support external and internal customers regarding order status, contract management, SW services troubleshooting, and any other general SW Services inquiries.
- Develop SW services and technical knowledge to ensure customer inquiries are attended promptly.
- Engage customers using NI SW renewals strategy through calls and emails ensuring that our customer's agreements are renewed on time and their entitlements are maintained and grow without interruptions.
- Communicate actively and effectively with multiple NI departments to ensure customer success (Agreements, AEs, EA Marketing, Sales, EA Training Support, Customers).
About the Role:
- This role requires a high level of professionalism, integrity, and trustworthiness.
- A strong background in sales, customer service, or a related field is required.
- Excellent communication, problem-solving, and interpersonal skills are necessary for this position.
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