IT System Improvement Specialist
7 days ago
This position is responsible for analyzing business needs and developing effective solutions to drive process improvement and enhance customer satisfaction.
- Determine client requirements by gathering data and feedback, ensuring that their expectations are met.
- Prepare detailed documentation, including user guides and training materials, to facilitate the adoption of new solutions.
- Test and validate software applications to ensure they meet performance and functionality criteria.
- Provide support and guidance to colleagues during implementation and training sessions.
- Maintain open lines of communication with stakeholders throughout the project lifecycle, fostering trust and cooperation.
- Stay informed about emerging trends and best practices in banking technology, applying this knowledge to drive innovation and improvement.
- Identify areas for process enhancement and propose targeted solutions to improve overall system efficiency and effectiveness.
- Assume additional responsibilities as assigned by the manager, showcasing adaptability and a willingness to learn.
- Minimum a Bachelor Degree in Computer Science, Information Technology, Business Studies, Management, or related fields.
- 1-3 years working experience in banking, insurance, finance, or accounting industry may be advantageous.
- Excellent written and communication skills in English. Proficiency in other languages will be an added advantage.
- Self-motivated individual with excellent interpersonal and communication skills.
- Familiarity with banking processes, digital transformation, and customer/user experience channels.
- Ability to work effectively in a team environment.
- Fresh Graduates are welcomed to apply.
- Comprehensive Insurance Coverage
- Generous Annual & Medical Leave Policy
- Ongoing Opportunities for Self-Improvement
- Career Advancement Opportunities Across Projects
- Medical & Dental Coverage
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