IT System Improvement Specialist

7 days ago


Petaling Jaya, Selangor, Malaysia Silverlake Axis Ltd Full time
About the Role

This position is responsible for analyzing business needs and developing effective solutions to drive process improvement and enhance customer satisfaction.

  • Determine client requirements by gathering data and feedback, ensuring that their expectations are met.
  • Prepare detailed documentation, including user guides and training materials, to facilitate the adoption of new solutions.
  • Test and validate software applications to ensure they meet performance and functionality criteria.
  • Provide support and guidance to colleagues during implementation and training sessions.
  • Maintain open lines of communication with stakeholders throughout the project lifecycle, fostering trust and cooperation.
  • Stay informed about emerging trends and best practices in banking technology, applying this knowledge to drive innovation and improvement.
  • Identify areas for process enhancement and propose targeted solutions to improve overall system efficiency and effectiveness.
  • Assume additional responsibilities as assigned by the manager, showcasing adaptability and a willingness to learn.
Qualifications
  • Minimum a Bachelor Degree in Computer Science, Information Technology, Business Studies, Management, or related fields.
  • 1-3 years working experience in banking, insurance, finance, or accounting industry may be advantageous.
  • Excellent written and communication skills in English. Proficiency in other languages will be an added advantage.
  • Self-motivated individual with excellent interpersonal and communication skills.
  • Familiarity with banking processes, digital transformation, and customer/user experience channels.
  • Ability to work effectively in a team environment.
  • Fresh Graduates are welcomed to apply.
What We Offer
  • Comprehensive Insurance Coverage
  • Generous Annual & Medical Leave Policy
  • Ongoing Opportunities for Self-Improvement
  • Career Advancement Opportunities Across Projects
  • Medical & Dental Coverage


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