Customer Service Associate

5 days ago


Kuala Selangor, Selangor, Malaysia Topway Plastic Products Sdn Bhd Full time

Topway Plastic Products Sdn Bhd is seeking a dedicated and customer-focused Customer Service Associate - Order Processing. As an essential member of our team, you will play a critical role in ensuring that customer purchase orders are processed efficiently and effectively.

You will be responsible for responding to customer inquiries regarding order status, shipping details, and product information. Additionally, you will resolve any issues related to orders, such as delays, incorrect shipments, or damaged goods.

Key Responsibilities:

  • Respond to customer inquiries regarding order status and shipping details
  • Resolve any issues related to orders, such as delays or incorrect shipments
  • Collaborate with the logistics team to ensure timely shipment and delivery
  • Maintain accurate records of all customer interactions

Requirements:

  • Excellent communication and interpersonal skills
  • Ability to work effectively in a fast-paced environment
  • Strong problem-solving skills and attention to detail
  • Familiarity with customer relationship management software


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