Retail Experience Specialist
2 weeks ago
**About the Role**
We are seeking a highly skilled and motivated Nike Store Lead to join our team in KL. As a key member of our store team, you will be responsible for delivering exceptional customer service and creating a premium retail experience for our customers.
**Key Responsibilities**
- Utilize exceptional customer service skills, sales techniques, and product knowledge to connect customers with the right product and drive sales.
- Maintain knowledge of all store departments and perform tasks across various roles including cashier duties, shipping and receiving, and sales.
- Provide expertise in one or more areas, such as product knowledge, visual merchandising, or operational efficiency.
- Assist Managers in conducting formal onboarding and training programs for associates.
- Support loss prevention efforts through proactive customer service and coordination with other associates.
**Requirements**
- 3 years of retail experience with a focus on customer service and sales.
- Ability to communicate effectively in English.
- Basic computer skills, including Microsoft Office knowledge.
- Able to work evenings, weekends, and holidays as needed.
- Physical requirements include the ability to twist, bend, squat, reach, climb a ladder and stand for extended periods of time.
**Why Join Us?**
As a Nike Retail team member, you'll have access to the latest products and apparel, as well as opportunities for professional growth and development. You'll work in a dynamic team environment where collaboration and innovation thrive. Plus, you'll enjoy a compensation and benefits package that's among the best around.
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