Retail Experience Specialist

2 weeks ago


Kuala Selangor, Selangor, Malaysia Nike Full time

**About the Role**

We are seeking a highly skilled and motivated Nike Store Lead to join our team in KL. As a key member of our store team, you will be responsible for delivering exceptional customer service and creating a premium retail experience for our customers.

**Key Responsibilities**

  • Utilize exceptional customer service skills, sales techniques, and product knowledge to connect customers with the right product and drive sales.
  • Maintain knowledge of all store departments and perform tasks across various roles including cashier duties, shipping and receiving, and sales.
  • Provide expertise in one or more areas, such as product knowledge, visual merchandising, or operational efficiency.
  • Assist Managers in conducting formal onboarding and training programs for associates.
  • Support loss prevention efforts through proactive customer service and coordination with other associates.

**Requirements**

  1. 3 years of retail experience with a focus on customer service and sales.
  2. Ability to communicate effectively in English.
  3. Basic computer skills, including Microsoft Office knowledge.
  4. Able to work evenings, weekends, and holidays as needed.
  5. Physical requirements include the ability to twist, bend, squat, reach, climb a ladder and stand for extended periods of time.

**Why Join Us?**

As a Nike Retail team member, you'll have access to the latest products and apparel, as well as opportunities for professional growth and development. You'll work in a dynamic team environment where collaboration and innovation thrive. Plus, you'll enjoy a compensation and benefits package that's among the best around.



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