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Retail Success Strategist

2 weeks ago

Kuala Lumpur, Kuala Lumpur, Malaysia StoreHub Full time

We're building a dream team at StoreHub, where everyone excels in their roles and collaborates effectively.

The Retail Success Strategist will play a critical role in empowering retailers and restaurants by providing them with a seamless onboarding experience.

This includes guiding them through product setup, training, and hardware delivery, as well as ongoing support to ensure they get the most out of StoreHub's platform.

Responsibilities:

  1. Develop and execute onboarding strategies to drive long-term success.
  2. Maintain open communication channels with merchants and internal stakeholders.
  3. Work closely with cross-functional teams to resolve issues and align expectations.
  4. Monitor performance metrics and refine processes to optimize efficiency and customer satisfaction.

Qualifications:

  • Bachelor's degree in Business or a related field.
  • Proven experience in customer success, account management, or retail operations.
  • Hands-on experience with Intercom and Salesforce for customer management.
  • Fluency in Mandarin required for communicating with Mandarin-speaking clients/customers.

Why join StoreHub:

  • A dynamic work environment with opportunities for growth and learning.
  • A culture of innovation, creativity, and experimentation.
  • A commitment to diversity, equity, and inclusion.