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Client Relations Specialist

1 week ago

Kuala Lumpur, Kuala Lumpur, Malaysia Wealth Mastery Academy (WMA) Full time
About the Role

We seek a highly skilled Customer Service Executive to join our team at Wealth Mastery Academy (WMA). This individual will be responsible for delivering exceptional customer service, resolving customer complaints, and maintaining accurate records.

Key Responsibilities
  • Customer Service
    • Engage with customers through various channels.
    • Address customer inquiries and concerns promptly and professionally.
  • Problem-Solving
    • Resolve customer complaints and issues efficiently.
    • Process orders, returns, and exchanges accurately and efficiently.
  • Record Keeping
    • Maintain accurate records of customer interactions.
    • Follow up with customers to ensure satisfaction and address ongoing issues.
Requirements
  • High school diploma or equivalent (Associate's degree or higher is a plus).
  • Previous experience in customer service or a related field is preferred.
Benefits
  • We offer competitive salaries and performance-based incentives.
  • We provide Apple MacBooks and other office tools for convenience.
  • Complimentary snacks are provided during breaks.
  • Coffee machines are available for personal use.
  • We prioritize employee growth and development, offering training and opportunities for advancement.