Director of HR Operations

1 week ago

Kuala Lumpur, Kuala Lumpur, Malaysia Shangri-La Group Full time
Career Opportunities: Assistant Director of Human Resources

Shangri-La Hotels and Resorts, a luxury hospitality brand, is seeking an exceptional Assistant Director of Human Resources to join our team in Kuala Lumpur. With a rich history dating back to 1971, the company has expanded to over 102 deluxe hotels and resorts globally.

Our commitment to gracious Malaysian hospitality sets us apart, and we are inviting dynamic individuals to be part of our success story. As a premier deluxe hotel, Shangri-La Kuala Lumpur offers exciting career prospects and opportunities in various fields, including hospitality, F&B, real estate, technology, marketing, design, business development, finance, project management, and more.

The successful candidate will play a key role in supporting the Director of HR in overseeing all human resources functions within the organization. This includes coordinating HR operations, managing employee relations, administering staff medical insurance and benefits, and ensuring compliance with labor laws.

Key Responsibilities:

  • Human Resources Operations:
    • Oversee the day-to-day HR operations, ensuring smooth HR processes, including recruitment, onboarding, and offboarding.
    • Assist in managing HR policies, procedures, and systems, ensuring adherence to industry best practices and local employment laws in Malaysia.
  • Talent Acquisition and Recruitment:
    • Support the recruitment process by working closely with department heads to determine staffing needs.
    • Lead recruitment efforts for key positions, ensuring the hiring of top talent that aligns with the organization's standards.
    • Build and maintain a pipeline of qualified candidates.
  • Employee Relations & Engagement:
    • Act as a point of contact for employee relations issues and provide guidance on resolving conflicts, grievances, and disciplinary matters.
    • Foster a positive and inclusive work culture by supporting employee engagement programs, recognition initiatives, and team-building activities.
    • Conduct regular employee satisfaction surveys and develop action plans to address employee concerns.
  • Training & Development:
    • Oversee and facilitate the creation and implementation of training and development programs aimed at enhancing employee skills and performance.
    • Ensure that new hires undergo comprehensive orientation and training to align with the organization's culture and operational standards.
  • Performance Management:
    • Assist in managing the performance appraisal process, ensuring timely reviews and constructive feedback.
    • Support managers in setting clear performance goals and addressing performance issues as needed.
  • Compliance & Reporting:
    • Ensure compliance with Malaysian labor laws and hotel industry regulations, including health and safety, compensation, and benefits.
    • Maintain accurate HR records and ensure timely and accurate HR reporting to senior leadership and external authorities.

Requirements:

  • Bachelor's Degree in Human Resources or related field.
  • Minimum of 5 years of experience in a senior HR role, preferably within the hospitality industry.
  • Strong knowledge of Malaysian labor laws, HR best practices, and the hospitality industry.
  • Excellent communication, interpersonal, and leadership skills.
  • Proven ability to manage and resolve complex employee relations issues.
  • Strong organizational and time management skills with the ability to handle multiple tasks simultaneously.
  • High level of discretion and the ability to maintain confidentiality.

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