Game Operations Specialist

3 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Garena Remote Work Freelance Full time

Kuala Lumpur game operations requires a detail-oriented professional to maintain the daily operations of a gaming product.

Key Responsibilities:
  • Maintain and operate the daily gaming product operations, including configuration, quality assurance, live monitoring, and issue handling.
  • Coordinate configuration and QA tasks across different offices, ensuring seamless collaboration and communication.
  • Collaborate with local and global stakeholders to resolve product-related issues, providing timely solutions to meet business objectives.
  • Execute content localization from English to Bahasa Melayu, conducting Localization QA (LQA) to ensure high-quality localized content.
  • Plan and execute campaigns in Singapore, Malaysia, and Philippines to engage players and improve activeness, including in-game event planning, config creation, and stakeholder collaboration.
  • Investigate product health performance and local user behavior through research, including interviews and FGDs.

Requirements:

  • Prior experience in QA or live operations is preferred; fresh graduates are welcomed to apply.
  • Passionate about games with basic knowledge of the gaming industry in Malaysia.
  • Native Bahasa Melayu speaker with proficient English reading, writing, and communication skills.
  • Highly attentive to details with a proven track record of meticulous and analytical work.
  • Demonstrated project management skills to effectively manage multiple tasks.


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