Proactive Client Support Specialist

2 weeks ago

Kuala Lumpur, Kuala Lumpur, Malaysia Vertex Mastery Sdn Bhd Full time

As a Client Success Executive at Vertex Mastery Sdn Bhd, you'll be responsible for driving client satisfaction and ensuring they receive exceptional support and guidance throughout their journey with us. Your primary goal will be to build strong relationships with clients, understand their needs, and provide tailored advice that aligns with their goals.

About the Role

This role is ideal for someone who is proactive, people-focused, and passionate about delivering exceptional experiences. You'll work closely with our coaches, coordinate consultations, manage client touchpoints, and proactively identify opportunities to enhance client success.

Key Responsibilities:
  • Client Consultations: You'll assist coaches in preparing for and conducting personalized consultation sessions, ensuring a clear understanding of client challenges and actionable outcomes.
  • Scheduling Pro: You'll handle all scheduling logistics, including follow-ups and reminders, to ensure seamless coordination between clients and coaches.
  • Client Onboarding: You'll guide new clients through the onboarding process, setting clear expectations and ensuring they feel supported from day one.
  • Client Check-Ins: You'll maintain consistent touchpoints with clients to monitor progress, address concerns, and celebrate milestones.
  • Data Collection & Analysis: You'll collect client feedback and results, analyze performance metrics, and prepare reports to identify patterns and opportunities for improvement.
  • Tailored Advice: You'll work closely with coaches to develop personalized strategies and provide targeted advice that aligns with client goals. You'll identify client needs for additional services or courses and recommend solutions to help them maximize their outcomes.
  • Seamless Coordination: You'll act as the communication hub, liaising between clients, coaches, and other departments to ensure all client touchpoints are aligned.
  • Resource Sharing: You'll curate and share relevant tools, templates, and resources that support client success.
  • Crisis Management: You'll proactively address any client concerns or setbacks, offering immediate solutions to maintain satisfaction and trust. You'll provide feedback to internal teams on service delivery and client needs, contributing to the refinement of our coaching programs and offerings.
  • Event Support: You'll assist in planning and executing events, ensuring that clients receive exceptional experiences both in-person and virtually.
  • Program Optimization: You'll work with the team to evaluate and improve coaching programs, ensuring they deliver tangible value to clients.
  • Relationship Building: You'll nurture long-term relationships with clients, becoming their trusted advisor and advocate within the company.
Requirements:
  • Experience-Driven: You have 1-2 years of hands-on experience in client management, customer service, or a related field—experience in the coaching, consulting, or events industry is a bonus.
  • People-Centered: You genuinely love helping people and derive satisfaction from contributing to their growth and success.
  • Organizational Ace: You excel at managing schedules, priorities, and multiple projects simultaneously without missing a beat. You have a natural talent for understanding and anticipating client needs, delivering exceptional service that exceeds expectations.
  • Time Management Guru: You're skilled at prioritizing tasks, meeting deadlines, and staying organized under pressure.
  • Analytical and Detail-Oriented: You enjoy diving into data to identify patterns, measure results, and propose actionable improvements.
  • Critical Problem-Solver: You approach challenges with a structured mindset, identifying root causes and providing creative solutions.
  • Business Mindset: You understand the importance of aligning client satisfaction with business objectives, always keeping the big picture in mind.
  • Adaptable and Resilient: You thrive in a fast-paced environment, learning quickly and adjusting to change with ease. You're a team player who values collaboration and knows how to work effectively across departments.
  • Emotionally Intelligent: You remain empathetic, patient, and composed, even in high-pressure situations.
  • Results-Driven: You're focused on achieving measurable outcomes for both clients and the business, constantly striving to exceed expectations.
  • Bilingual Proficiency: You're fluent in Mandarin and English, with strong written and verbal communication skills to effectively engage with diverse clients.

  • Client Support Specialist

    23 hours ago

    Kuala Lumpur, Kuala Lumpur, Malaysia beBee Careers Full time

    About the RoleThis is an exciting opportunity to join our team as a Client Support Specialist. You will be responsible for ensuring seamless support to clients throughout their journey with us.Your key responsibilities will include:Efficient Client Support: Respond to clients' inquiries via multiple channels, providing accurate information and timely...

  • Client Relationship Specialist

    5 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia SG Support Full time

    In this role, you will have the opportunity to drive meaningful change across the fundraising industry while working with multicultural teams. You will be responsible for supporting Regional Client Services Managers in delivering exceptional service to SG Support's charity partners. This includes shaping fundraising strategies, interpreting data and trends,...

  • Client Services Executive

    3 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia SG Support Full time

    SG Support Federal Territory of Kuala Lumpur, MalaysiaAre you a proactive, results-driven professional looking to grow your career in account management and project management? With at least 2 years of experience in account management, project management, business analysis, consulting, finance, or other professional services, this is your chance to work...

  • Proactive Client Care Specialist

    5 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia ATech Solution Full time

    **Overview**ATech Solution Malaysia provides cutting-edge software development and web application services to businesses worldwide.Our dynamic team of IT professionals delivers innovative solutions that drive business results.**Job Responsibilities:**Deliver exceptional customer service to clients across various industries.Analyze and respond to client...

  • Client Services Manager

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia SG Support Full time

    SG Support WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, MalaysiaClient Services ManagerSG Support is looking for an ambitious Client Services Manager with at least 5 years of experience in consulting, finance, project management, or professional services. You will be the key driver of strategic success, working closely with global charities, sales...

  • Global Customer Support Specialist

    1 week ago

    Kuala Lumpur, Kuala Lumpur, Malaysia GO Markets Support Full time

    Job DescriptionAt GO Markets, we are a leading global broker dedicated to delivering exceptional services to our clients. Our Asia Pacific Headquarters in Kuala Lumpur serves as the hub for our Information Technology services, Marketing, and Customer Support operations across the region.As a Customer Support Officer, you will be responsible for providing...

  • Client Support Specialist

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Recooty Full time

    About UsRecooty is a leading [insert industry] company dedicated to providing exceptional customer service to our clients. We are committed to fostering a positive and supportive work environment that promotes growth and development for our employees.About the JobWe are seeking a skilled Client Support Specialist to join our team. The ideal candidate will...

  • Client Relationship Manager

    1 week ago

    Kuala Lumpur, Kuala Lumpur, Malaysia GO Markets Support Full time

    Customer Support RoleWe are seeking a highly motivated and customer-focused individual to join our Customer Support team at GO Markets. As a key member of our team, you will be responsible for providing exceptional support services to our clients, ensuring their needs are met promptly and professionally.Your primary duties will include:Responding to client...

  • Client Support Specialist

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Best World Lifestyle Full time

    Join Our Team of Customer Service Professionals!We are looking for a Client Support Specialist to join our dynamic sales team at Best World Lifestyle Sdn Bhd. In this role, you will provide top-notch customer service, drive sales through effective product promotion, and maintain a visually appealing store environment. If you possess excellent communication...

  • Support Specialist

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia MindPec Solutions Full time

    MindPec Solutions seeks a Support Specialist to join its team and deliver top-notch customer experience.Job Summary:Provide accurate and satisfactory answers to customer queries and concernsOffer patient assistance and de-escalate situations involving dissatisfied customersProactively inform clients about new products, services, and policiesNavigate the...

  • Technical Support Specialist

    1 week ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Lexagle Full time

    We are seeking a highly skilled Technical Support Specialist to join our team. The successful candidate will be responsible for providing exceptional technical support to our clients, ensuring their needs are met in a timely and efficient manner.Job DescriptionThe Technical Support Specialist will be the primary point of contact for clients, handling...

  • Client Support and Sales Development Specialist

    7 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Experian Group Full time

    Role OverviewThe Client Support Specialist role at Experian Group is a hybrid position that combines support and sales activities to develop new business relationships and strengthen existing client connections. This exciting opportunity requires a customer-focused individual with the ability to perform a wide range of responsibilities for multiple...

  • Client Support Specialist

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia MUFG Investor Services Full time

    We are seeking a highly skilled and organized individual to join our team as a Senior Associate, Client Reporting. In this role, you will provide critical support to the Client Account Management Team and contribute to delivering exceptional services to our clients.Job Description:Assist with Client Communication: Provide administrative support to the Client...

  • EPS Client Support Specialist

    7 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Experian Group Full time

    The role of our Client Support Specialist is to perform support and sales activities for Experian Partner Solutions clients and prospects to develop new business relationships and strengthen the value of existing client relationships. Customer service experience is required. Experian is looking for a candidate with the ability to perform a large variety of...

  • Client Success Specialist

    23 hours ago

    Kuala Lumpur, Kuala Lumpur, Malaysia beBee Careers Full time

    Become a Client Success SpecialistThis role involves working with clients to understand their needs and provide them with solutions. As a Client Success Specialist, you will be responsible for onboarding clients, supporting them, and ensuring they are successful with our tech tools.This is an exciting opportunity to work in a fast-growing startup environment...

  • Client Success Specialist

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Mintel Full time

    Role Overview: As a Client Success Executive at Mintel, you will play a vital role in driving client satisfaction and loyalty. Your primary responsibility will be to provide exceptional support to our global client base, ensuring they receive timely and effective assistance with their inquiries and requests.Key Responsibilities:Client Communication: Respond...

  • Client Acquisition Specialist

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Hiredly X Full time

    We're seeking a Client Acquisition Specialist to join our Hiredly X team! As a key member of our sales team, you'll be responsible for identifying new sales opportunities and driving business growth through strategic partnerships.About the RoleYou'll work closely with our sales team to develop and execute sales strategies that drive revenue growth.Your...

  • IB Support Specialist Lead

    5 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Swivelt Pte. Ltd. Full time

    About Swivelt Pte. Ltd.">We are a leading financial institution that specializes in providing innovative solutions to our partners. Our mission is to deliver exceptional service and support to our clients, ensuring their success in the ever-evolving financial landscape.">We are seeking an experienced and proactive Partnership Support Specialist to join our...

  • Client Support Executive

    3 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Momentive Full time

    Why Join Us?Momentive offers a dynamic and inclusive work environment where employees can grow professionally and personally. Our company values diversity and believes that a diverse workforce empowers our people, strengthens our business, and contributes to a sustainable world. As a Customer Account Specialist, you will have the opportunity to make a...

  • CSS Proactive Care Manager

    4 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Ll Oefentherapie Full time

    Customer Success Services (CSS) is a business unit within Oracle whose mission is to ensure that our customers achieve successful outcomes with their use of Oracle's products and services.CSS have a proven track record in successful delivery of IT services for mission critical environments in major organizations. In addition to a specialization in the area...