Customer Service Representative
7 days ago
This position is responsible for handling customer inquiries and feedback in Mandarin. As a key member of our team, you will have the opportunity to assist customers with promotions and collaborate with support teams to resolve issues efficiently.
Key Responsibilities:- Provide excellent verbal communication skills in Mandarin to handle voice, chat, and email interactions with customers.
- Advise customers on the latest promotions and offers, ensuring timely and effective information delivery.
- Manage customer feedback and complaints in a professional manner, demonstrating empathy and understanding.
- Liaise with back-end support teams to resolve member issues, queries, or concerns, ensuring seamless issue resolution.
- Offer accurate and efficient processing of case escalations or support work related to client processes and procedures.
- Proficient in speaking Mandarin, as the role requires handling calls in Mandarin.
- Excellent verbal communication skills in Mandarin, with the ability to read and write traditional Mandarin.
- Fresh graduates or candidates with no working experience are welcome to apply, with previous experience in a customer service environment being an advantage.
- Able to commit to shift hours (rotational shift work environment), ensuring flexibility and adaptability.
- Strong multitasking skills, with the ability to handle multiple customer interactions simultaneously.
- Communication
- Multitasking
Your health is important to us. Medical cards and medical claims are available to cover your health expenses, providing peace of mind.
Each role has KPIs that measure engagement and achievement, with incentives rewarded for outstanding performance.
We care about your performance and personal growth, providing trainings to enhance and improve necessary skills.
We offer supplement pay such as overtime, performance bonus, and yearly bonus too, recognizing your hard work and dedication.
We provide promotion initiatives to people who are able to excel in their role and grow with Daythree, offering opportunities for career advancement.
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