Customer Service Representative

7 days ago


Subang Jaya, Selangor, Malaysia Daythree Business Services Sdn Bhd Full time
Job Overview

This position is responsible for handling customer inquiries and feedback in Mandarin. As a key member of our team, you will have the opportunity to assist customers with promotions and collaborate with support teams to resolve issues efficiently.

Key Responsibilities:
  • Provide excellent verbal communication skills in Mandarin to handle voice, chat, and email interactions with customers.
  • Advise customers on the latest promotions and offers, ensuring timely and effective information delivery.
  • Manage customer feedback and complaints in a professional manner, demonstrating empathy and understanding.
  • Liaise with back-end support teams to resolve member issues, queries, or concerns, ensuring seamless issue resolution.
  • Offer accurate and efficient processing of case escalations or support work related to client processes and procedures.
Requirements:
  • Proficient in speaking Mandarin, as the role requires handling calls in Mandarin.
  • Excellent verbal communication skills in Mandarin, with the ability to read and write traditional Mandarin.
  • Fresh graduates or candidates with no working experience are welcome to apply, with previous experience in a customer service environment being an advantage.
  • Able to commit to shift hours (rotational shift work environment), ensuring flexibility and adaptability.
  • Strong multitasking skills, with the ability to handle multiple customer interactions simultaneously.
Skills and Qualifications:
  • Communication
  • Multitasking
Company Benefits:

Your health is important to us. Medical cards and medical claims are available to cover your health expenses, providing peace of mind.

Each role has KPIs that measure engagement and achievement, with incentives rewarded for outstanding performance.

We care about your performance and personal growth, providing trainings to enhance and improve necessary skills.

We offer supplement pay such as overtime, performance bonus, and yearly bonus too, recognizing your hard work and dedication.

We provide promotion initiatives to people who are able to excel in their role and grow with Daythree, offering opportunities for career advancement.



  • Subang Jaya, Selangor, Malaysia Conduent Full time

    Job OverviewAt Conduent, we're seeking a talented individual to join our team as a CUSTOMER SERVICE REPRESENTATIVE. As a brand ambassador for a multinational automotive brand, you will be responsible for servicing clients in Australia and New Zealand. Your Key Responsibilities:Attending to and coordinating the resolution of customer concerns through various...


  • Subang Jaya, Selangor, Malaysia Daythree Business Services Sdn Bhd Full time

    Job DescriptionWe are seeking a skilled CUSTOMER SERVICE REPRESENTATIVE to join our team. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients via phone, email, and chat.Key Responsibilities:Respond to customer inquiries and resolve issues in a timely and professional manner.Maintain accurate...


  • Petaling Jaya, Selangor, Malaysia GT BUSINESS SYSTEMS SDN BHD Full time

    Job DescriptionWe are seeking a highly motivated CUSTOMER SERVICE REPRESENTATIVE to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service and support to our clients.The ideal candidate will have excellent communication skills, a strong understanding of customer needs, and the ability to...


  • Petaling Jaya, Selangor, Malaysia RPG Commerce Full time

    RPG Commerce is a direct-to-consumer social e-commerce company dedicated to building cutting-edge everyday essentials.We are seeking an experienced Customer Service Representative to join our team. As a key member of our customer support team, you will provide premium customer support to all customers through various channels.Your primary responsibility will...


  • Petaling Jaya, Selangor, Malaysia Agensi Pekerjaan JobScoper Sdn. Bhd. Full time

    Job OverviewWe are seeking a highly skilled Customer Service Representative to join our team at Agensi Pekerjaan JobScoper Sdn. Bhd.Key ResponsibilitiesTo provide exceptional customer service through efficient handling of inbound and outbound calls.To resolve customer inquiries in a timely and professional manner.To maintain accurate records of customer...


  • Petaling Jaya, Selangor, Malaysia Infosys Limited Full time

    About the JobThis is a unique opportunity to join our team as a Technical Customer Service Representative.The successful candidate will have the ability to communicate effectively with customers, both verbally and written.You will engage with customers in situations requiring high levels of interaction and transaction, with increased business complexity and...


  • Petaling Jaya, Selangor, Malaysia Agensi Pekerjaan JobScoper Sdn. Bhd. Full time

    Job OverviewWe are seeking a highly skilled and motivated Customer Service Representative to join our team at Agensi Pekerjaan JobScoper Sdn. Bhd.Key ResponsibilitiesTo provide exceptional customer service via phone, email, or in-person.To efficiently handle customer inquiries, resolving issues in a timely manner.To maintain accurate records of customer...


  • Subang Jaya, Selangor, Malaysia Aigens Technology Limited Full time

    Aigens Technology Limited is a market leader in F&B and Hospitality technology, empowering brands across the Asia Pacific with innovative solutions that transform customer experiences and maximize operational efficiency.We are seeking an exceptional individual to join our team as a Customer Service Specialist. This role will involve providing excellent...


  • Subang Jaya, Selangor, Malaysia HLA Full time

    ResponsibilitiesCustomer Service: Provide assistance to customers in-store, answering questions and resolving issues promptly and efficiently.Product Knowledge: Stay up-to-date with product information, recommending suitable items to customers based on their needs and preferences.Store Maintenance: Ensure the store appears well-organized and tidy,...


  • Petaling Jaya, Selangor, Malaysia AM Sales Full time

    At AM Sales & Marketing SDN BHD, we are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative.About the RoleThis is an exciting opportunity for a motivated and results-driven professional to deliver exceptional customer experiences and drive business growth.Key Responsibilities:Respond to customer...


  • Petaling Jaya, Selangor, Malaysia F. Hoffmann-La Roche Gruppe Full time

    Our Commitment to ExcellenceWe are dedicated to delivering exceptional customer experiences through innovative and effective technical support solutions. As a Customer Service Representative at F. Hoffmann-La Roche Gruppe, you will be responsible for providing first-level support for software and hardware incidents and service requests in various...


  • Subang Jaya, Selangor, Malaysia CTE Computer Centre Sdn Bhd Full time

    We are seeking a reliable delivery driver to join our team at CTE Computer Centre Sdn Bhd.As a Delivery Service Representative, you will be responsible for driving the van to deliver goods or transport passengers safely and efficiently. Your key responsibilities will include:Performing basic vehicle maintenance checks to ensure the van is roadworthy.Planning...


  • Subang Jaya, Selangor, Malaysia HLA Full time

    Job ResponsibilitiesProvide excellent customer service by understanding customer needs and offering suitable products.Maintain store appearance and uphold brand image standards.Manage outlet operations, including cash handling and inventory control.Handle customer inquiries and provide product information.


  • Subang Jaya, Selangor, Malaysia BayaPay Sdn Bhd Full time

    As a sales support professional at BayaPay Sdn Bhd, you will play a crucial role in enhancing customer experience and driving business growth. Your responsibilities will include assisting with sales processes, maintaining customer databases, generating reports, and processing order logistics.You will also be involved in post-sales activities such as customer...


  • Subang Jaya, Selangor, Malaysia BloomThis Full time

    Job SummaryThe Flower and Gift Shop Assistant plays a key role in ensuring exceptional customer service and maintaining the smooth operation of our flower and gift shop. As a member of our team, you will assist customers in selecting and purchasing products, handle cash transactions, and maintain inventory levels.Responsibilities:Customer Service:Provide...


  • Subang Jaya, Selangor, Malaysia Daythree Business Services Sdn Bhd Full time

    About This RoleWe are seeking a highly skilled and motivated customer service representative to join our team. In this role, you will be responsible for handling customer inquiries and feedback in Mandarin, providing excellent customer service and resolving issues efficiently.Responsibilities:Handle voice, chat, and email interactions with customers in...


  • Petaling Jaya, Selangor, Malaysia Summitnext Full time

    At SummitNext, we are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Specialist. In this role, you will be responsible for providing excellent customer service and support to our clients.Key Responsibilities:Act as the primary point of contact for all customer inquiries and concernsRespond to customer...


  • Petaling Jaya, Selangor, Malaysia SummitNext Technologies Sdn Bhd Full time

    Job Overview:We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Specialist. In this role, you will be responsible for providing excellent customer service and support to our clients. You will serve as the main point of contact for all customer inquiries and concerns and work closely with our sales and...


  • Petaling Jaya, Selangor, Malaysia HLA Full time

    Our Company OverviewHLA Concept Store is a leading retailer of lifestyle products, offering a wide range of clothing, accessories, and home goods. Our team is committed to providing exceptional customer service, delivering high-quality products, and creating a positive shopping experience.About the JobAs a Retail Associate, you will be responsible for...


  • Petaling Jaya, Selangor, Malaysia Teleperformance Full time

    In this Sales and Service Representative role, you will be responsible for handling inbound calls and exhibiting the correct sales and customer experience behaviors throughout the entire interaction.ResponsibilitiesTake a consultative approach to uncovering needs and forming solutions of new products and services that will help their businesses succeed.Offer...