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Senior Customer Experience Specialist

1 week ago

Klang, Selangor, Malaysia Press Metal Corporation Limited Full time

We are currently seeking a skilled Executive Customer Service professional to join our team at Press Metal Corporation Limited.

Responsibilities
  • The successful candidate will be responsible for ensuring high-quality service to both internal departments and external customers, contributing to the development and maintenance of standards, policies, and procedures related to customer service.
  • They will also ensure that all customer confirmation orders are properly processed, including faxing, posting, raising, and amending them as per customer requests.

Required Skills and Qualifications

  • A Bachelor's Degree in Business Administration, Business Management, or a related field.
  • A minimum of 2 years of relevant work experience in a similar role.
  • Excellent interpersonal and communication skills, with the ability to interact effectively with staff at all levels.