Service Delivery Senior Specialist
3 days ago
In this role as Service Delivery Senior Specialist, you will be the first point of contact for employees, managers, and the HR department regarding HR-related matters. Your focus will be on delivering excellent customer service through a problem-solving approach and consistent, polite, and empathetic communication.
About the RoleKey Accountabilities:
- Address HR related queries efficiently and effectively.
- Own and manage queries from start to finish, ensuring timely resolution and customer satisfaction.
- Act as a trusted advisor for HR processes and systems, offering expert guidance and support.
- Develop, refine, and approve work procedures based on QA findings and process updates.
- Monitor, gather, and analyze CSAT feedback and survey data to drive continuous improvement.
- Regularly review and analyze performance dashboards to identify areas for enhancement.
- Lead and oversee monthly project deliverables.
- Ensure compliance with data protection regulations and other relevant laws.
- Promote digital innovation and change management.
- Collaborate with HR teams at various levels, as needed.
- Support flexible working arrangements and participate in team development initiatives.
- Bachelor's degree in HR/Business Administration or related field.
- Minimum 4 years' experience in HR Services (or similar service providing organizations).
- 1+ years' experience with SAP, WorkDay, Success Factors, or other Workforce System.
- Experience with ticketing management systems.
- Work experience in virtual/remote teams is a plus.
- Proficiency in use of Microsoft Office; advanced Excel skills is an advantage.
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