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Customer Business Development Specialist

4 weeks ago


Klang, Selangor, Malaysia Synagie Group Asia & Europe Full time
Customer Business Development Specialist

As part of the Sales team, you will help deliver retail sales targets, optimize customer profits, manage inventory holdings to a mutually agreed target, and develop channel trade plans with customers to ensure timely execution of trade plans of the online boutique/s of the brand/s you manage. Equipped with enthusiasm and skill, you will be primarily responsible to:

  1. Develop and build long-term strategic relationships with assigned key customer(s).
  2. Be the channel expert for customers to advise and develop business to achieve goals. Channels refer to offline channels and/or online channels such as Lazada, Shopee, Zalora, etc.
  3. Develop, align, and implement channel portfolio strategies, go-to-channel routes, and promotional plans to achieve mutually agreed business goals.
  4. Conduct regular meetings and quarterly business reviews with customer(s) and channels to ensure business progress and alignment towards agreed goals.
  5. Submit trade investments and promotional claims to customer(s) per agreed amount.
  6. Manage channels' (online & offline) activities for assigned customer(s).
  7. Conduct advance planning and gain alignment on business activities with customers and channels.
  8. Execute and review agreed plans on channels' seller centers and exercise entrepreneurship to drive business targets.
  9. Manage all channels' seller centers from trade activities to ensuring strong seller's store ratings.
  10. Conduct post-activity/promotion analysis to improve and enhance forward plans.
  11. Pitch and negotiate with channels' category managers to maximize the brand's exposure and visibility.
  12. Understand assigned customer(s) P&L and identify areas for growth/improvements.
  13. Negotiate trade terms and margins with customers to achieve a win-win scenario.
  14. Prepare analysis and presentations in preparation for any trade/channel negotiations.

Synagie believes you will be an awesome fit for this role if you:

  • Hold a bachelor's degree in any discipline of study.
  • Are keen to work in the eCommerce industry.
  • Have an entrepreneurial spirit and strong commercial acumen.
  • Are passionate about consumer experience, innovation, health, beauty, and fashion.
  • Possess good communication skills and are able to work in a fast-paced but nurturing environment.
  • A team player.
Seniority level

Associate

Employment type

Full-time

Job function

Sales and Business Development

Industries

Business Consulting and Services

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