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Fitness Club Team Lead

2 weeks ago

Petaling Jaya, Selangor, Malaysia Nirvana Asia Full time

Nirvana Asia is seeking a highly motivated and customer-focused Membership Consultant to join our team. In this role, you will be responsible for driving sales growth, delivering exceptional customer service, and promoting our club's brand.

About the Role:

As a Membership Consultant, you will be the primary point of contact for our members, providing support and assistance with their fitness journey. Your key responsibilities include:

  • Sales and Customer Service: Collaborate with the Club Manager to develop and implement sales strategies, promote services, and provide top-notch customer service.
  • Member Experience and Community: Support team members to create a positive and inclusive club environment, address concerns promptly, and increase brand awareness in the community.
  • Working with Others: Foster strong relationships with team members, contribute to cross-club discussions, and work collaboratively to achieve goals.
  • Operations: Assist in managing club performance, planning marketing campaigns, and adhering to safety policies and procedures.

Requirements:

  • 2+ years of customer service experience in any industry (fitness experience not required).
  • Able to work a flexible schedule, including one weekend day per week.
  • Willingness to work as part of a team and independently when needed.

What We Offer:

Competitive compensation package, bonus incentives, employee discounts, fitness/yoga classes, and professional development opportunities.