Membership Consultant

4 days ago

Petaling Jaya, Selangor, Malaysia Nirvana Asia Full time

Brand New ANYTIME FITNESS Gym in Petaling Jaya

Description & Requirements

Who We Are

Anytime Fitness is the fastest-growing gym franchise in the world. We are on a mission to make the world a healthier place by offering our members a fun, inviting, safe, and friendly experience. We are in the business of creating transformational experiences that support members in being healthier, moving better, and growing meaningful connections in a fun-loving community. We owe our success to our commitment to our people, excellence, and creating incredible connections in every community we're in. As a company, we believe that creating positive change to build a healthier and thriving future for our members starts with creating an equitable, inclusive, growth-focused environment for our people.

Who You Are

You are the type of person who is energized by interacting with people. Your can-do attitude has already helped you overcome a number of challenges in your life. You are ambitious and love making people smile. You value learning over results and love the feeling you get knowing you did a great job at something. Being part of a team means something more to you than just doing your own job.

What You'll Be Doing

As a Membership Consultant, you are a high energy, pro-active and professional individual who is the "face" of Anytime Fitness to the public and our members. You're accountable and feel responsible for every aspect of the gym sales, customer service and branding. You are dedicated to relentlessly ensuring all club areas are engaged, performing, and delivering world-class membership experiences. Membership Consultants are dynamic and imaginative and help build exceptional experiences to drive strategy and achieve key results for the business.

Core Responsibilities of The Job

Sales and Customer Service

  • Assist Club Manager in creating dynamic and diverse marketing and outreach campaigns for member acquisition and brand awareness.
  • Assist Club Manager to establish targeted campaigns for member acquisition, personal training promotion and group class promotion based on key metrics, statistics and initiatives.
  • Assist Club Manager to promote the club services at events and promotional functions.
  • Assist Club Manager to ensure that prospects and customers receive exceptional customer service at all levels of club operations.

Member Experience And Community

  • Support team members (e.g., leading by example or coaching) to ensure a great member experience, including the relentless application of our P.L.E.A.S.E Service Model.
  • Lead dynamically by example by being visible on the floor to assess, anticipate, and fulfil the needs of the business, team, and members.
  • Address members' concerns and emergency requests with a high sense of urgency.
  • Increase brand awareness and acceptance in the community by cultivating inclusive relationships with partners and community influencers and seeking to engage with diverse community resources and programs.

Working With Others

  • Retain supportive and productive relationships with all team members in the club.
  • Encourage and collaborate with team members to ensure an optimal member experience and support all club operations.
  • Collaborate across clubs on related topics of customer service, operations, and sales/marketing.

Operations

  • Assist Club Manager to manage whole club performance in accordance with goals (sales, budget, etc.).
  • Assist in planning and executing quarterly and annual Marketing and Outreach Campaigns.
  • Assist Club Manager to understand and adhere to people safety policies and procedures to maintain a safe work environment.
  • Perform work in accordance with applicable policies, procedures, and laws or regulations.

What We Look For

  • Inclusion & Diversity: Supports an inclusive environment that values/celebrates differences.
  • Integrity/Honesty: Behaves honestly, fairly, and ethically.
  • Leadership: Aspires to be able and to lead, influence, and inspire others; motivates, empowers, develops, and directs people as they work in an inspiring manner under the mentorship of the Club Manager.
  • Marketing/Sales Ability: Able to run high energy marketing and outreach campaigns on an ongoing basis.
  • Adaptability/Agility: Tolerates uncertainty and ambiguity and can change priorities in a fast-paced environment.
  • Team Building: Assists in creating and developing teams that maximize accomplishments; encourages unique contributions and celebrates different perspectives.
  • Strategic Thinking: Understands and follows strategies aligned to the company's vision and values to achieve goals/vision/further the mission.
  • Resilience: Remains passionate and persistent; recovers quickly from setbacks.
  • High Energy: Is able to interact with members and prospects in a positive and supportive manner at all times.

Job Requirements

  • Legally eligible to work in the jurisdiction of the club you are assigned to.

Availability

  • Willing to work a flexible schedule and one day of the weekend.

Other Willingness Requirements

  • Willing to work as part of a team and can also complete work independently or alone.
  • Willing to move through a club for most of a shift to help members and accomplish work goals.

Experience

  • At least 2-years customer service experience in any industry is a plus.
  • Fitness Industry Experience is NOT required.

Job Assets (i.e., nice to have; not required)

  • Education: High School or Secondary school diploma equivalent, or above.
  • Experience: 2 years in customer service roles such as retail, hotel, or restaurant or sales-specific experience is a plus.

Beyond The Paycheck (Benefits & Perks)

At Anytime Fitness, we care for and invest in the whole person – body, mind, and spirit. Our total rewards program is designed to support you in achieving your goals and focusing on the things you love. In addition to competitive base pay and a team-based bonus program, we offer generous employee discounts, fitness/yoga classes, and personal and professional development programs.

Note: availability of these benefits and perks may be subject to your location & employment type and may have certain eligibility requirements.

The Company reserves the right to alter these benefits and perks in whole or in part at any time without advance notice.

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