Outlet Supervisor Lead

2 weeks ago

Penang, Malaysia Sheraton Imperial Kuala Lumpur Hotel Full time

About Sheraton Imperial Kuala Lumpur Hotel

As a world-renowned hotel chain, we pride ourselves on delivering exceptional hospitality to our guests. Our commitment to excellence extends beyond our services, with a focus on creating memorable experiences for our guests.

Job Overview

We are seeking a highly skilled Assistant Outlet Manager to join our dynamic Food and Beverage team. This role will involve collaborating with our culinary team to deliver top-notch dining experiences for our guests.

Key Responsibilities

  1. Management of Restaurant Team
  • Support the management team in achieving business objectives
  • Lead by example and promote a positive work environment
  • Maintain open communication channels with team members
  • Address employee concerns and resolve conflicts effectively

Day-to-Day Restaurant Operations

  1. Facilitating Smooth Operations
  • Cooperate with the culinary team to ensure seamless kitchen operations
  • Ensure all food and beverages meet our high quality standards
  • Develop and implement strategies to enhance customer satisfaction
  • Train and develop staff to achieve business objectives

Exceptional Customer Service

  1. Delivering Unparalleled Guest Experiences
  • Forge strong relationships with guests to understand their preferences
  • Implement effective solutions to address guest complaints and concerns
  • Collaborate with colleagues to maintain high-quality service standards

Human Resource Activities

  1. Nurturing a Supportive Work Environment
  • Promote teamwork and collaboration among team members
  • Provide constructive feedback to employees to support their growth
  • Develop and implement training programs to enhance employee skills

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