Assistant CS Manager
7 days ago
About GoGoVan
GoGoVan is a leading logistics company providing transportation solutions for various industries. We are committed to delivering exceptional service and building long-term relationships with our clients.
Job Summary
The Assistant CS Manager will be responsible for managing daily operations, ensuring client needs are met efficiently while maintaining strong communication with all stakeholders. This includes evaluating agent performance, resolving escalated issues, and driving continuous improvement initiatives.
Key Requirements
- Experience in the logistic industry, warehouse, trucking company, or freight forwarding industry will be a plus.
- Able to work under pressure and peak deliverables.
- Able to work on shifts, some weekends and Public Holidays.
What You Will Deliver
- Ensure that all areas of CS duties are managed daily ensuring clients needs are met in all operations.
- Attend CS-related meetings for regular updates on CS operations.
- Keep accurate records and CS-related documents, including but not limited to driver partners.
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