Global CS Process Lead
7 days ago
This is an exciting opportunity for a talented Senior Manager to join our customer service operations team. As a key member of our leadership team, you will be responsible for developing strategic CS workflows, business standards, management systems, and incentive policies to improve operational capacity.
Key Responsibilities:
- Develop strategic CS workflows, business standards, management system, and incentive policies
- Work closely with cross-functional stakeholders to ideate multi-faceted solutions
- Drive capability and operational excellence while monitoring team efficiency and effectiveness
The ideal candidate will have at least 5 years of experience in customer service operations and shared services, with a strong background in leading large and diverse teams. Fluency in English and Mandarin is required, as well as experience working in a cross-functional environment.
What We Look For In You:
- Bachelor's degree or relevant experience
- Fluency in English and Mandarin
- Experience leading large and diverse teams
- Strong planning and interpersonal skills
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