Global CS Process Lead

7 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Tbwa ChiatDay Inc Full time
About the Job

This is an exciting opportunity for a talented Senior Manager to join our customer service operations team. As a key member of our leadership team, you will be responsible for developing strategic CS workflows, business standards, management systems, and incentive policies to improve operational capacity.

Key Responsibilities:

  • Develop strategic CS workflows, business standards, management system, and incentive policies
  • Work closely with cross-functional stakeholders to ideate multi-faceted solutions
  • Drive capability and operational excellence while monitoring team efficiency and effectiveness

The ideal candidate will have at least 5 years of experience in customer service operations and shared services, with a strong background in leading large and diverse teams. Fluency in English and Mandarin is required, as well as experience working in a cross-functional environment.

What We Look For In You:

  • Bachelor's degree or relevant experience
  • Fluency in English and Mandarin
  • Experience leading large and diverse teams
  • Strong planning and interpersonal skills

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