Global Banking Operations Lead

7 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia HSBC Full time

Job Overview:

This is an exciting opportunity to join HSBC as a Global Banking Operations Lead, where you will play a key role in driving operational excellence across our global business. As a seasoned professional with a passion for process improvement, you will be responsible for overseeing the team supporting Global Banking and Markets transactions.

Your primary objective will be to drive consolidation, simplification, and continuous improvement of processes, as well as manage operational, location, and processing risk. You will work closely with cross-functional teams to identify areas for improvement and implement strategic solutions to enhance efficiency and reduce risk.

As a leader, you will provide guidance and support to your team members, ensuring they have the skills and resources needed to excel in their roles. You will also be responsible for building strong relationships with stakeholders, including front office, overseas offices, local brokers, clearing agents, and clients, to resolve settlement problems and ensure high-quality service delivery.

Key Responsibilities:

  • Oversee the team supporting Global Banking and Markets transactions.
  • Drive process improvement initiatives to enhance efficiency and reduce risk.
  • Provide leadership and guidance to team members.
  • Build strong relationships with stakeholders to resolve settlement problems.


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