Stationery Brand Ambassador
5 days ago
The role of a Retail Associate at Ana Tomy Sdn. Bhd. involves being the face of the brand, building meaningful relationships with customers, and sharing happiness.
Job DescriptionAbout Us
At Ana Tomy, we're all in on our mission to break from tradition and create amazing customisation experiences for our customers.
We're looking for a highly organised and process-driven individual to join our team as a Retail Associate.
Key Responsibilities- Customer Engagement: Introduce and educate customers about our brand values and products, delivering a memorable experience to each and every customer in a way that is uniquely Ana Tomy.
- Product Knowledge: Maintain the highest level of product knowledge and assist customers in customising products every step of the way.
- Order Fulfilment: Assemble our personalised products with high efficiency and quality craftsmanship, manage and process store pick-up orders to ensure timely deliveries.
- Quality Control: Observe quality control for each personalised order, work closely with the e-commerce team to ensure smooth operation of order fulfilment and logistic arrangements.
- Store Operations: Process, organise and track stock to ensure supplies are enough and in good order, restock sales floor throughout the day, and maintain store presentation.
- Communication: Liaise with customers to manage and resolve requests related to orders, refunds or exchange, have the ability to communicate with warmth, energy, and sincerity.
Requirements
- 1-2 years experience working in retail.
- Minimum SPM or Diploma holder (degree is a bonus).
- Genuine interest in initiating conversations and building relationships with customers.
- Capacity to learn and sell products requiring specialist knowledge.
- Possess passion for handcrafted works with quality craftsmanship.
- Able to work in a fast-moving, entrepreneurial environment.
Benefits
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