ITIL Incident Manager

Job Description:As an Incident Resolution Management Executive at Telecontinent, you will be responsible for proactively notifying nominated customers or internal stakeholders of potential issues that may impact service performance. Your primary goal is to ensure seamless communication and regular updates on call/ticket/case...

Incident Resolution Management ExecutiveFewer than 15 applicants. Your chances are goodResponsibilities:Proactively notify nominated customer/s or internal stakeholders of potential issues that will impact on service performance and regularly update these clients on call/ticket/case status.Coordinate the providers involved in the process on call level in...

Job DescriptionWe are seeking a highly skilled and experienced IT Specialist to join our team at EPF Malaysia. As an IT Specialist, you will be responsible for designing, developing, implementing, and maintaining enterprise IT applications.Your primary focus will be on ensuring the healthiness and performance of systems, meeting Service Level Agreements...

Job Overview:We are seeking an experienced Incident Resolution Management Executive to join our team at Telecontinent. As a key member of our operations team, you will play a crucial role in ensuring the highest level of service quality and customer satisfaction.Key Responsibilities:Act as the primary point of contact for nominated customers or internal...

Job SummaryWe are seeking a highly skilled System Integrator to join our team at EPF Malaysia. As a System Integrator, you will be responsible for integrating apps with enterprise backend systems, database (MS SQL Server & Oracle), Business Process Management (BPM) or via API (REST).Key responsibilities include:Supplier Management:Collaborate with relevant...

Are you a motivated and detail-oriented individual with a passion for cyber security? We are seeking a Cyber Security Threat Responder to join our team at PROVINTELL Cyber Security. As an Associate Cyber Security Specialist L1, you will play a critical role in identifying and responding to security incidents.ResponsibilitiesMain Responsibilities:Identify and...

Job Summary:The Incident Resolution Management Executive will be responsible for managing and resolving complex technical issues that arise during service delivery. This role requires excellent communication and problem-solving skills, as well as the ability to work in a fast-paced environment and adapt to changing priorities.Key Responsibilities:Manage and...

Support & Maintenance Manager – Non UnixResponsibilitiesWorks with Technical Lead on specific accounts to plan resources for Preventive Maintenance activities and reviews preventive maintenance reports.Assists Technical Lead to monitor incident tickets' status.Ensures incident tickets are attended to according to Service Level Agreements.Coordinates...

JOB DESCRIPTIONProvide support in managing the Technology portfolio, focusing on IT Service Management (ITSM), IT Asset Management (ITAM) and Application Lifecycle Management (ALM) and contribute to enterprise-wide technology enablement aligned with business strategy and the latest technologies.Provide maintenance support in technology portfolio ensuring...

Direct message the job poster from Digital Labs Sdn Bhd (from M1)Human Resources Executive / TA @ Digital Labs Sdn Bhd (from M1)We are looking to hire a Service Desk Manager who is responsible for managing and improving the service desk team that supports internal users with IT-related issues and service requests. This role involves overseeing the resolution...

Required Skills and QualificationsAt least 5 years of experience in IT Service Management and ITSM platforms (e.g. FreshService, ServiceNow, etc.)At least 3 years of experience in leading a teamStrong understanding of ITIL frameworkExcellent vendor and stakeholder management skillsExperience in driving continuous improvement initiatives

Company Description About Grab and Our WorkplaceGrab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to...

We are seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a key member of our support team, you will be responsible for providing exceptional service to our customers via multiple channels.About the RoleYou will work closely with our technical teams to resolve customer inquiries and issues in a timely and...

We are seeking a skilled IT Help Desk Specialist to join our IT team. As an IT Help Desk Specialist, you will be responsible for providing technical assistance to our customers and end-users.About the RoleAs an IT Help Desk Specialist, you will work closely with our technical teams to resolve customer inquiries and issues in a timely and professional manner....

Roche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people's varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche,...

Job OverviewThis Regulatory Affairs Manager role involves designing, developing, and implementing the Group's compliance policy framework, managing non-compliance incidents, and providing expert advice to stakeholders. The successful candidate will have extensive experience in regulatory affairs, risk management, and compliance.Key ResponsibilitiesDevelop...

We are seeking a skilled Digital Customer Experience Expert to join our team. As a Digital Customer Experience Expert, you will be responsible for providing technical assistance to our customers and end-users in a digital environment.About the RoleAs a Digital Customer Experience Expert, you will work closely with our technical teams to resolve customer...

We are looking for a skilled Technical Support Associate to join our IT team. As a Technical Support Associate, you will be responsible for providing technical assistance to our customers and end-users.The PositionAs a Technical Support Associate, you will be working closely with our technical teams to resolve customer inquiries and issues in a timely and...

About the RoleWe are seeking a highly skilled IT professional to join our team as a Support & Maintenance Manager – Non Unix. The successful candidate will be responsible for leading a team of engineers to plan, coordinate, and execute preventive maintenance activities.Key ResponsibilitiesWork closely with Technical Leads to plan resources for Preventive...

The Technical Team Manager at CTC GLOBAL SDN BHD oversees the coordination and successful execution of preventive maintenance, incident management, and project delivery for non-UNIX systems. This role involves working closely with technical leads, monitoring incident tickets, ensuring Service Level Agreement (SLA) compliance, and managing project...