IT Specialist
3 days ago
Job Description
We are seeking a highly skilled and experienced IT Specialist to join our team at EPF Malaysia. As an IT Specialist, you will be responsible for designing, developing, implementing, and maintaining enterprise IT applications.
Your primary focus will be on ensuring the healthiness and performance of systems, meeting Service Level Agreements (SLAs), and administering platform components. You will also assess and implement system improvement plans to reduce incidents/problems and improve system stability and performance.
- Key Responsibilities:
- Design, development, implementation, and technical support for enterprise IT applications.
- Ensure architectural design and application development is developed in accordance with business requirements, internal standards & controls, follows audit process and meeting technical specifications.
- Plan and manage solutions and application efficiencies in line with changing business needs.
- Manage application support with ITIL practices, change management, release management, troubleshooting and problem solving.
- Administers, monitors and regulates platform components of the systems, covering aspects of application related operating system components, hardware, appliance, applications, and other related components with those systems in various environments.
- Collaborate with relevant departments on new initiatives, system improvements and system troubleshooting.
- Data and performance management: work with business to assess & manage the underlying data & performance for the supported applications.
- Incident and problem management: analyse the underlying causes of an incident as well as identifying the best method to eliminate that root cause.
Requirements
To be successful in this role, you will need to possess a Bachelor's Degree in Information Technology from any local or overseas higher learning institution. Additionally, certification in ITIL and experience in implementing ITIL framework in bringing best practice to ITSM is advantageous.
You should have minimum 5 years of experience in application development and support role in managing IT Asset Management systems (ITAMS), Helpdesk and Service Management (ITSM), Application Lifecycle Management (ALM). Involved in ITSM full project implementation cycle for Incident and Service Request Management, Problem Management, Change Management, Asset Management and Knowledge Management.
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