Procurement and Support Manager

3 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Hexa Business Full time

We are seeking a Procurement and Support Manager to join our Hexa Business team. As a key member of our IT department, you will be responsible for delivering efficient and reliable support services that contribute to the company's IT strategy and roadmap.

Main Responsibilities:

  • Assist Support Manager in managing reported incidents, problems, system enhancements, and program fixes of IT solutions across various phases of the system development lifecycle.
  • Collaborate with business users to provide timely and satisfactory support services, including proactive technical advice and guidance on supported applications/software.
  • Ensure continuous availability of applications through conducting application maintenance services such as health checks, performance monitoring, tuning, and capacity planning.
  • Provide support services to stakeholders by resolving reported incidents, problems, and issues within agreed service level agreements.

Required Skills and Qualifications:

  • Bachelor degree or higher qualification in Computer Science, Information Technology, or relevant professional qualification.
  • At least 2 years working experience in software development and application support.
  • Knowledge of system development life cycle, system analysis and design, database management, and technical skills in software such as Visio, SQL, Oracle, Visual Basic, ASP, PHP, JAVA, .NET, C/C++, IIS, Unix, Unix Shell Script Programming, SAP Data Services, MS SSRS, MS SSAS, MS SSIS, Apache, MS SharePoint, IBM Cognos, IBM TM1, IBM WebSphere, and IBM DB2.


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