Product Support Expert

3 days ago


Bayan Lepas, Penang, Malaysia Siemens Digital Industries Software Full time

We are committed to delivering high-quality products and services to our customers. To achieve this, we need talented individuals like you to join our support team as an Application Support Engineer. In this role, you will be responsible for handling customer inquiries and problems, configuring and implementing software solutions, documenting scenarios, and developing knowledge base articles.

Your strong analytical and communication skills will enable you to quickly understand and assess customer-reported problems. You will work collaboratively with the development team to resolve issues and ensure seamless customer experiences. As a mid-senior level position, this role offers significant opportunities for growth and professional development within the company.

Key Responsibilities:

  • Handle customer inquiries and problems
  • Configure and implement software solutions
  • Document scenarios and collaborate with the development team


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