Software Support Team Lead
7 days ago
This position involves overseeing a software support team to ensure high levels of performance, efficiency, and customer satisfaction. Key responsibilities include supervising the team, leading meetings, conducting performance reviews, fostering a collaborative environment, managing issue escalation, and continuously evaluating and improving support processes.
- Main Responsibilities:
- Supervise a team of software support specialists to achieve high performance and customer satisfaction.
- Lead regular team meetings to discuss progress, share best practices, and address roadblocks.
- Conduct thorough performance reviews and provide coaching and professional development opportunities to team members.
- Foster a collaborative and customer-focused work environment within the team.
- Effectively manage and prioritize the escalation of complex or high-priority issues.
- Continuously evaluate and improve support processes to increase efficiency and customer satisfaction.
- Develop, implement, and optimize support workflows, knowledge bases, and best practices.
- Monitor and report on key metrics such as response time, resolution time, customer satisfaction, and ticket volumes.
- A bachelor's degree in business administration, finance, or computer science is required for this role.
- At least 5 years of experience in software support, technical support, or customer support roles, with at least 2 years in a leadership position.
- Proven ability to manage support tickets, troubleshoot, and resolve software-related issues effectively.
- Strong understanding of software development processes and troubleshooting techniques.
- Excellent verbal and written communication skills are essential for success in this position.
- Demonstrated ability to work under pressure and handle multiple tasks simultaneously.
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Support Team Lead
6 days ago
Petaling Jaya, Selangor, Malaysia iDynamics Software Sdn Bhd Full timeJob OverviewWe are seeking an experienced leader to join our software support team as a Software Support Manager. In this role, you will be responsible for overseeing the team's day-to-day activities and ensuring that customers receive exceptional service and support.ResponsibilitiesSupervise a team of software support specialists to achieve high levels of...
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Support Manager
7 days ago
Petaling Jaya, Selangor, Malaysia iDynamics Software Sdn Bhd Full timeAbout the JobWe are seeking an experienced Support Manager to lead our software support team. As a key member of our organization, you will be responsible for ensuring high levels of customer satisfaction, team performance, and process efficiency. This is an exciting opportunity to join a dynamic team and make a significant impact on our company's...
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Leader in Software Support
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Petaling Jaya, Selangor, Malaysia iDynamics Software Sdn Bhd Full timeAbout the RoleThe Software Support Manager will be responsible for leading a team of support professionals to deliver exceptional customer service and resolve technical issues efficiently.Key ResponsibilitiesOversee the software support team to ensure high levels of performance, efficiency, and customer satisfaction.Collaborate with team members to develop...
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Software Support Manager
7 days ago
Petaling Jaya, Selangor, Malaysia iDynamics Software Sdn Bhd Full timeThis job is about leading a software support team to ensure customers are happy and issues are solved quickly. You might like this job because you get to coach others, improve processes, and play a key role in customer satisfactionResponsibilitiesSupervise a team of software support, ensuring high levels of performance, efficiency, and customer...
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Software Support Manager
7 days ago
Petaling Jaya, Selangor, Malaysia iDynamics Software Sdn Bhd Full timeThis job is about leading a software support team to ensure customers are happy and issues are solved quickly. You might like this job because you get to coach others, improve processes, and play a key role in customer satisfactionSupervise a team of software support, ensuring high levels of performance, efficiency, and customer satisfaction.Lead team...
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Software Support Manager
6 days ago
Petaling Jaya, Selangor, Malaysia iDynamics Software Sdn Bhd Full timeJob DescriptionThis is a leadership role that oversees the software support team to ensure customer satisfaction and issue resolution.Key ResponsibilitiesSupervise a team of software support professionals to drive high performance, efficiency, and customer satisfaction.Lead team meetings to discuss progress, share best practices, and address...
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Senior Support Specialist
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Petaling Jaya, Selangor, Malaysia iDynamics Software Sdn Bhd Full timeJob OverviewThe Senior Support Specialist will be responsible for leading our software support team, ensuring high levels of performance, efficiency, and customer satisfaction. Key responsibilities include supervising the team, leading meetings, conducting performance reviews, and fostering a collaborative environment. The ideal candidate will have a strong...
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Technical Support Leadership Position
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Petaling Jaya, Selangor, Malaysia iDynamics Software Sdn Bhd Full timeAbout Our CompanyiDynamics Software Sdn Bhd is a leading provider of business software solutions. We are committed to delivering exceptional service quality, continuous learning, and strong partnerships. As a member of our team, you will have the opportunity to contribute to our vision of being the #1 business software provider in Malaysia.Job...
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IT Support Team Lead
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Technical Support Director
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Enterprise IT Support Lead
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Software Development Team Lead
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Software Engineering Lead
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Petaling Jaya, Selangor, Malaysia Cadcam Full timeJob Title: Software Engineering LeadCadcam is a technology-driven organization seeking an experienced Software Engineering Lead to join our team.The role requires collaboration with cross-functional teams to drive project success, leveraging expertise in software engineering.Lead the development and implementation of software solutions, ensuring timely...
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Software Developer and Team Leader
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Petaling Jaya, Selangor, Malaysia B2BE Full timeJob RequirementsTo be successful in this role, you will need to have a strong background in software development and be able to provide guidance and mentorship to junior team members.Key Responsibilities:Work within the team to ensure successful delivery of various products and solutions.Take the technical lead role on specific projects.Provide guidance and...
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Software Sales Support Coordinator
4 days ago
Petaling Jaya, Selangor, Malaysia Kreloses Full timeSoftware Sales Support CoordinatorKreloses is a leading veterinary software company providing innovative solutions to veterinary clinics across Malaysia and Indonesia. Our system helps clinics boost efficiency, streamline operations, and enhance patient care. As a rapidly growing company, we're excited to continue making a significant impact in the...
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Senior Software Engineer
3 days ago
Petaling Jaya, Selangor, Malaysia FunnelEvo Group Full timeWe are seeking an experienced Engineering Manager to lead our growing team of engineers who build and scale one of our many products. As a technical leader, you will own the engineering vision and oversee the technical standards your team thrives on.About the RoleThis role involves coaching and developing young talent, ensuring their collective energy is...
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Software Engineering Lead
12 hours ago
Petaling Jaya, Selangor, Malaysia GrabTaxi Holdings Pte. Ltd. Full timeJob DescriptionWe are seeking a highly skilled individual to lead our team of engineers in building tools and platforms for Grab's developers. The ideal candidate will have deep experience running compute platforms / Kubernetes platforms and creating products/services with various tech stacks.As a Senior Software Engineer, Backend, you will be responsible...
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Software Development Team Lead
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Petaling Jaya, Selangor, Malaysia Grab Full timeAs a senior software engineer at Grab, you will be part of our ACE team, which builds solutions and services for millions of consumers, merchants, and drivers in Southeast Asia. You will play a crucial role in shaping the future of our products and contributing to the company's mission of driving Southeast Asia forward by economically empowering everyone...
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Software Support
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Software Support Engineer
7 days ago
Petaling Jaya, Selangor, Malaysia Dassault Systèmes Full timeUnlock your potential with Dassault Systèmes, a global leader in Scientific Software Engineering as a Software Support Engineer in MalaysiaRole Description & ResponsibilitiesYour specific responsibilities will include, but are not limited to:Aim for Users, Customers & Partners satisfaction thanks to Superior Technical Expertise by answering requests,...