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Technical Support Leadership Position

2 weeks ago

Petaling Jaya, Selangor, Malaysia iDynamics Software Sdn Bhd Full time
About Our Company

iDynamics Software Sdn Bhd is a leading provider of business software solutions. We are committed to delivering exceptional service quality, continuous learning, and strong partnerships. As a member of our team, you will have the opportunity to contribute to our vision of being the #1 business software provider in Malaysia.

Job Responsibilities:
  • Supervise a team of software support specialists to achieve high performance and customer satisfaction.
  • Lead regular team meetings to discuss progress, share best practices, and address roadblocks.
  • Conduct thorough performance reviews and provide coaching and professional development opportunities to team members.
  • Foster a collaborative and customer-focused work environment within the team.
Requirements
  • Bachelor's degree in business administration, finance, or computer science.
  • At least 5 years of experience in software support, technical support, or customer support roles, with at least 2 years in a leadership position.
  • Strong understanding of software development processes and troubleshooting techniques.
  • Excellent verbal and written communication skills.