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Director of Customer Insights

1 week ago

Selayang Municipal Council, Malaysia Ipsos Full time
Key Responsibilities

The Senior Research Manager will be responsible for managing and delivering complex projects, driving account management, and mentoring junior researchers. The ideal candidate will have 7+ years of experience in market research or consultancy, with a strong understanding of customer experience (CX) principles and practices.

Main Objectives:

  • To develop and implement effective project management strategies to ensure timely delivery and high-quality results.
  • To manage and maintain relationships with clients, stakeholders, and internal teams to achieve business objectives.
  • To oversee the development of research proposals, reports, and presentations that meet client expectations and industry standards.
  • To mentor and coach junior researchers to enhance their skills and knowledge, promoting career growth and development.

Essential Skills and Qualifications:

  • Proven experience in market research or consultancy, with a strong understanding of CX principles and practices.
  • Excellent communication and problem-solving skills, with the ability to work effectively in a fast-paced environment.
  • Ambitious and driven individual with a passion for delivering high-quality results and exceeding client expectations.
  • Strong leadership skills, with the ability to motivate and inspire team members to achieve their best.