Mandarin Content Review Specialist
3 days ago
Project Overview
We are seeking a highly skilled Mandarin Content Moderation professional to join our team at Cognizant. In this role, you will be responsible for reviewing content in the online space for one of the largest technology giants.
Job Summary:
The successful candidate will have excellent written and spoken communications skills in Mandarin and a strong understanding of local culture. They will also possess good communications skills in English and experience with online community management.
Key Responsibilities:
- Moderate content to ensure accurate and precise decision-making in compliance with client policies and guidelines.
- Gain a full understanding and in-depth knowledge of client policies and guidelines.
- Review user-generated content and editorial-generated content, including text, images, audios, and videos.
- Identify improvement opportunities and solutions to problems.
- Analyze and identify content that is not in compliance with requirements and flag for action in a timely manner.
- Recognize trends and patterns and escalate issues outside of established policies.
- Use market-specific knowledge and insights to spot and scope solutions to improve user community support.
- Ensure daily KPIs are met.
- Ensure the process is followed correctly in Service Operations.
- Maintain confidentiality while meeting strict deadlines.
Requirements:
- Ability to work independently.
- Experience with social networking or similar programs.
- Internet savvy.
- Interested in social media and current events.
- Quick learner and adaptable to learn new processes, concepts, and skills.
- Organized and able to manage time and tasks efficiently.
- Strong attention to detail and a desire to deliver accurately, efficiently, and to a high standard.
- Neutral mindset towards different content that needs classification.
- Result-oriented, self-motivated, independent, and inquisitive.
- Able to thrive in a fast-paced team environment.
- Excellent analytical and research skills.
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