Content Reviewer
7 days ago
Cognizant Federal Territory of Kuala Lumpur, Malaysia
Language: Indonesian and English (proficient)
Role & Responsibilities:- Moderate content to ensure accurate and precise decisions are applied in the online space in compliance with client's policies and guidelines.
- Gain full understanding and in-depth knowledge of client policies and guidelines.
- Review user-generated content and editorial-generated content including but not limited to text, images, audios, and videos.
- Review sensitive content, sometimes involving graphic or otherwise disturbing text/videos/images.
- Identify improvement opportunities and solutions to problems.
- Analyze and identify content that is not in compliance with requirements and flag for action in a timely manner.
- Review the reported content within agreed turnaround times and standards of quality.
- Recognize trends and patterns, and escalate issues outside of the established policies.
- Use market-specific knowledge and insights to spot and scope solutions to improve the support of the user community.
- Ensure meeting daily KPIs.
- Ensure that the process is followed correctly in Service Operations.
- Ability to learn to work with customer internal tools.
- Maintain a high degree of confidentiality while meeting strict deadlines.
- Willing to work in a 24x7 environment.
- Should be comfortable working with explicit & sensitive content.
- Ability to manage critical situations with minimum supervision.
- Good interpersonal and communication skills.
- Ability to perform in adverse situations.
Entry level
Employment Type:Contract
Job Function:Information Technology
Industries:IT Services and IT Consulting
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