Content Reviewer

7 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Cognizant Full time

Cognizant Federal Territory of Kuala Lumpur, Malaysia

Language: Indonesian and English (proficient)

Role & Responsibilities:
  1. Moderate content to ensure accurate and precise decisions are applied in the online space in compliance with client's policies and guidelines.
  2. Gain full understanding and in-depth knowledge of client policies and guidelines.
  3. Review user-generated content and editorial-generated content including but not limited to text, images, audios, and videos.
  4. Review sensitive content, sometimes involving graphic or otherwise disturbing text/videos/images.
  5. Identify improvement opportunities and solutions to problems.
  6. Analyze and identify content that is not in compliance with requirements and flag for action in a timely manner.
  7. Review the reported content within agreed turnaround times and standards of quality.
  8. Recognize trends and patterns, and escalate issues outside of the established policies.
  9. Use market-specific knowledge and insights to spot and scope solutions to improve the support of the user community.
  10. Ensure meeting daily KPIs.
  11. Ensure that the process is followed correctly in Service Operations.
  12. Ability to learn to work with customer internal tools.
  13. Maintain a high degree of confidentiality while meeting strict deadlines.
Other Requirements:
  1. Willing to work in a 24x7 environment.
  2. Should be comfortable working with explicit & sensitive content.
  3. Ability to manage critical situations with minimum supervision.
  4. Good interpersonal and communication skills.
  5. Ability to perform in adverse situations.
Seniority Level:

Entry level

Employment Type:

Contract

Job Function:

Information Technology

Industries:

IT Services and IT Consulting

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